Discovery is not working

[shruthishetty]

Hi,

I am using service now jakarta version and I am mostly using Service now instance for my cloud needs. I have configured service account and cloud account and I have configured discovery schedules for them. Recently I observed that one of my discovery job   is stuck for two days and I canceled that schedule and rescheduled my discovery job but after doing that now my discovery completely stopped working. If I create a new schedule then discovery status is as follows

Can you please help me to understand what is causing this issue and how to solve this?

Regards,

Shruthi

[arielgritti]

Hello @berny

Today i did have a similar problem with "Cloud Management" in London to discover two VMware datacenter.

Previous I did migrate from kingston to london my non-production instance.

The midservers "lost" the "Supported Applications", "IP's ranges" and "Capabilities" settings.

The error was: "Unable to find any validated MID Server based on status (degraded), and application: Discovery"

I add the "ALL" for the three settings and works for me.

Thanks! You rocks Berny

Ariel

[bernyalvarado]

Awesome! Glad to hear it was helpful and most important... that it worked! 🙂

Thanks,

Berny 

[peterh_smith]

I see the exact same error - the Sys ID is the same.   Weird.