Okta and ServiceNow integration
We need to enable SSO and SCIM via okta. Is it mandatory to do it through Spokes/ Integration hub module or can we do this using any other method?
Forum Posts
SCTASKs to be visible only to IT Onboarding teams
Hi All,I am trying to ristric the SCTASKs to be visible only to IT Onboarding teams.The sctask created from one purticular item , it should be visible only for HR onboard team.please help someone to achieve this.Thanks
Object ID in windows server not populating after discovery
Hi Excepts, 1. Object ID for windows servers(isVirtual=true) are not populating by IP Address based discovery, where as VMware instance of same Windows CI's are getting populating Object ID. 2. Object ID for windows servers(isVirtual=false) are getti...
Aria Operations Managment Pack not working
I installed Aria Operations Management Pack but when trying to validate the settings I get a message Could not retrieve element with type reference internal_type.name from element [{"first":"reference.name","second":{}},{"first":"element","second":{}...
Resolved! Running different Windows Server versions on the same instance
Hi everyone,I'm currently working in a production environment with 19 MID servers installed. These MID servers are deployed on two different Windows Server versions: 2016 and 2019.I'd like to inquire if there are any compatibility issues associated w...
Full horizontal discovery of servers in service map during service mapping discovery
Hello Everyone, I understand that during service mapping discovery, ServiceNow does not run full horizontal discovery on CIs(mainly windows and Linux) which are present in service map. Correct me if this is wrong understanding. I have a requirement w...
Need to call pre-execution script while running pattern discovery
Hello team,We have created pre-execution script for tomcat war pattern to get few app names from ServiceNow application table. The script runs fine if we run it in background script and give expected output. Once we get expected output from pre-execu...
Discovery Fundamentals On Demand create credential tasks --> Need help
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
Service Map Assocation
I have some issues with svc_ci_assoc table for Service Maps. I have been noticing unwanted associations between servers and Service Maps. Servers are getting associated to Maps that are not having any king of dependency or connection and this is cre...
Vcenter Discovery Error - error when accessing the SDK URL at https://servername/sdk
Hi , I have been encountering an error while discovering one of my Vcenter. Below is the Error Message : 1. Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: ...
Distinguish the onprem and cloud CIs on ServiceMap
Hello Experts, We have built hybrid map where both cloud and onpremise CIs are present in one single map. Customer want that when someone looks at the map, they should be able to findout which CI belongs to cloud and which CI belongs to onpremise inf...
How update CMDB in real time after changing cloud config
Hello could you please tell me how to configure Servicenow in order to update CMDB when VM stop or start running , in near real time thank you
Add work notes to multiple alerts simultaneously
Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this whe...
HLA Source Type Structure, Timestamp recognition failed
Hello, I'm relatively new to using HLA and am running into an issue. We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to ...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
