Hi There, I am trying to achieve callouts functionality from an alert. As we know that we can trigger callout flows from Callout Trigger rule but alert table is not showing in Trigger rule.Is there any way you can use existing from which triggers cal...
Customer is having single application but having on-prem CIS and cloud based CI.Means there is one https entry point based and 1 tag based map.Custom wants a single map for both so I have tagged on-prem CIs with the tag that tag based discovery is us...
Can't find BMC discovery for monitoring server Hardware.Is it possible to discover Server BMC(Baseboard Management Controller)?
Hi All,I can find below examples of sending parameters from payload to PowerShell scripts as individual arguments. But I am not able to find sending parameters to function inside the PowerShell script like "function (param1, param2)"Please help me ...
Hi, I have the filter conditions with me for which we do not want the alerts in Servicenow. As per discussion, we came to the conclusion that we need to create an Ignore Event Rule. Can anyone please guide on how to create an ignore event rule? Than...
Hi All, We are working in Discovery dashboard to clear most of the errors in the dash board. do you know what is "Unexpected error"? please refer attached screenshot.Filter condition with error code is# Error code = Unexpected Error Regards,Vini.
I ran into a problem trying to change a field to audited in a table, when i set the field it shows this wayWhat does this green bar mean? I have elevated my role and it still shows this way.
Hello everyone, In daily operation, our application uses the windows task scheduler to start various processes automatically. I'm looking for a way to discover these scheduled jobs and save them in the CMDB as part of the application. Since these jo...
Hi, I created an event rule when I am testing it, the alerts are not getting created. But I can "Event Rule is picking up on the Event" and creating an Anomaly Alert instead of Alert. Can someone please guide me how to trigger an Alert instead of Ano...
For 'Integrate Azure Monitor with basic authentication' with Servicenow Event management, need to add below URL in azure action group-https://<username>:password>@<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=azuremonito...
How do you set CIs that you've entered manually to a "Discovery source" of "Manual entry?" I don't really want to add this to our forms as a required field, but I want these CIs to play nicely with the IRE and to give us more complete information. I'...
Hi everyone, We are currently unable to discover Oracle PDBs (Pluggable Databases) through the discovery process.We already have Oracle database containers, clusters and services been discovered Documents we are following: Oracle Database 12c discov...
Hi Team, I have configured the Applicative credentials and perform discovery on the Linux server. It got discovered but instead of falling the record in cmdb_ci_db_ora_pdb_instance table it was updated in cmdb_ci_db_ora_instance table. It was not not...
Hello - We are having an issue that we are working through with support but I wanted to ask if anyone has run into the same issue as us and if you were able to find a workaround. We are trying to discover Oracle CDBs and PDBs and have found that we...
I wanted to know what types of integration are available in in ITOM process
