discovery is stuck

[sahityamalipedd]

i am trying to do quick discovery but it is not finishing. it is stuck at shazzam launch not moving any further . the ecc queue shazzam- output is in ready state only. the state of discovery status   is active only it is not being canceled or completed . yesterday it was running properly but today it is stuck. i dont know what is the cause for it.

please help me fix issue.

[Antony_Alldis]

Is the MID server running?

[sahityamalipedd]

yes my mid server is running.

[Antony_Alldis]

Troubleshooting a Failed Discovery Part 1 of 5: Introduction - YouTube

Troubleshooting a Failed Discovery Part 2 of 5: Scanning Phase - YouTube

Troubleshooting a Failed Discovery Part 3 of 5: Classification Phase - YouTube

Troubleshooting a Failed Discovery Part 4 of 5: Identification Phase - YouTube

Troubleshooting a Failed Discovery Part 5 of 5: Exploration Phase - YouTube

Please review the 1st and 2nd videos in the links above - this will help you to identify the issue.    

Also recommend viewing this video which discusses many of the troubleshooting techniques that can be used for Discovery, plus best practises:

Ask the Expert : Discovery Troubleshooting and Best Practices - YouTube

[sahityamalipedd]

my instance is being upgraded, is it because of that.