Discovery Issues: best practice or methodology to help to solve issues, do exists something like this?

jleon · ‎07-06-2017

Hello

We just set up Discovery Schedules and all of needed to work like, IP Ranges, Credentials, MID Servers, etc

We are watching that some devices are not recognized in different networks with different issues. In other words, we have a lot of different errors that are not allowing some devices to be updated in the CMDB.

What is the best way to address and troubleshoot the Discovery issues, I mean, do you recommend a kind of project for this or a best practice?

Do I need to follow a kind of roadmap to solve all the Discovery issues?

Thanks!

Jesus

bernyalvarado · ‎07-06-2017

Hola Jesus!

I believe we met at K17 (or at K16 ). I hope you're doing great

It depends on what type of issues you're having. If there are a lot and there's some key foundations issues, then calling out a project may be the best idea. Discovery and CMDB is an ongoing journey. Having said that you can also apply a KANBAN methodology to address what's the most critical and important for the organization first.

Thanks,

Berny

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jleon · ‎07-10-2017

Venkatesh, Berny, Dave

Thanks to all of your inputs shared, I will take into account your recomendations

Regards!

Jesus

bernyalvarado · ‎07-27-2017

Hi Jesus jleon, do you believe you can mark one of the answers as correct so that we can close this thread?

Thanks!

Berny