Discovery Licensing

[KB15]

I'd like to know if someone can explain how discovery licensing works. What number does the licensing number count towards? I'm unclear on what it actually applies to and whether or not we're under or over. This is not regarding software license tracking.

[glennpinto]

It does depend on when your contract was initiated with ServiceNow. I believe prior to 2014, it was based on a per port basis, but then after Febish 2014 it switched to a per device license. Back in 2011 I believe it was on a per server basis. You should be able to contact your sales rep and get validation of your contract specifics.

[Ryan Zulli]

Hi Kkim,

To get a good idea of what is counted towards a license today - create a list report off the cmdb_ci_hardware table, conditions where Discovery Source = ServiceNow and MostRecentDiscovery within the past year (I usually group by class).   We count any base class device as taking a license.  

Hope this helps,

-Ryan

[KB15]

I contacted the sales rep and with some assistance from a ServiceNow consultant, he asked that the count is done from the cmdb_ci table instead with the Discovery Source method of ServiceNow. Going off the cmdb_ci_hardware table gives me an entirely different number.

I'm going to assume that this would be more correct since ServiceNow is saying this is what they go off of.

Appreciate the help and responses!

[glennpinto]

I will see if I can confirm this answer, as taking it off the cmdb_ci table will also count records in the extended table cmdb_ci_appl which includes applications discovered from Discovery and these should not be part of the device count?