Discovery not capturing all running processes?

cyked
Mega Guru

Running into an issue on a Red Hat server running some IBM software.   The process classifier is looking for processes with some text in the name. The issue is that the running process is not getting recorded for the server, so there is nothing for the classifier to work with to create the CI.

running ps awwxo pid,ppid,command | sed -n '/<defunct>/!p' in putty does show the process, so its there in the OS.   looking at the running process related list, that PID doesn't even exist.   Has anyone ran into a problem where not all running processes in the OS are discovered and recorded?

2 REPLIES 2

Marlos
ServiceNow Employee
ServiceNow Employee

Hi cyked,

You are right the command below is the one the probe uses to gather the process list:

ps awwxo pid,ppid,command | sed -n '/<defunct>/!p'

 

Does the process show up in the ECC queue from the probe response? I wonder if there is some timeout issue there.

in the xml payload you can see the process details just like its output from CLI.  I have a HI ticket open.