ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Differences

What is the difference between alert clustering tags and alert clustering definitionand log analytics , rule based , automated , CMDB and text base alert group with example.

b__HanumeshM by Tera Contributor
  • 1145 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to create custom cloud discovery

Hi all, We have requirement to enable cmdb integration with Cloud that is currently not support by ServiceNow OOTB pattern. I am trying to setup custom 'cloud resource' discovery pattern without luck. I am not able to figure out how to tigger the clo...

ITOM visibility usage

Hi,I would like to know what the reasons for ITOM Visibility usage could be to drop off after an upgrade to Washington DC.

bushra_k by Tera Contributor
  • 2744 Views
  • 4 replies
  • 1 helpfuls

Discovery Schedule / Pattern Separation Best Practices?

Just curious how others are / would handle the following situation.  In our environment when we initially set up Discovery our Network team asked that we create targeted scans for hitting our F5 Load Balancer(s), that were separate from our larger Di...

Install Script for ARM64 MID Server on Washington DC (Ubuntu)

Hi all,The attached Bash script installs a Washington DC MID Server on ARM64 Ubuntu.This may be useful for you if you virtualize Ubuntu on Apple Silicon, for example.It asks for User Input  - Either an existing Config.xml file location , or Instance ...

lewismac by Tera Guru
  • 958 Views
  • 2 replies
  • 2 helpfuls

Active, couldn't classify: No WMI connec

I am trying to discover one windows server. The credentials are getting validated. It's domain user and it is working for other windows server. I have verified that upon login I can run the WIM queries on the server. I am getting below error kindly s...

pratiksha5 by Mega Sage
  • 1121 Views
  • 5 replies
  • 0 helpfuls

Mid server version is not matching to Instance Version

Hi All, My Non Prod Instance(Lower Instance) mid server is down due to Mid server version is not matching to Instance version .Instance Version - Vancouver Patch 9Mid server Version  - vancouver Patch 8 could you help me to upgrade Mid server version...

Hardware product model not updating through discovery

Hi We are also facing a issue in our instance. Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. There is a case where for a Hardware Model...

Matrix by Tera Contributor
  • 740 Views
  • 1 replies
  • 0 helpfuls

How Model number is populated in servicenow

Hello,I want to understand How Model number is Populated or updated for a product record in cmdb_hardware_product_model table. There is a case where in the product record(cmdb_hardware_product_model) the model number is wrong and when it is fixed via...

Matrix by Tera Contributor
  • 989 Views
  • 2 replies
  • 0 helpfuls

Resolved! New MID Server service won't start

On a new install I'm configuring in our lab environment I keep seeing the following error in the wrapper log after attempting to start the service. [Fatal Error] :32:78: The character reference must end with the ';' delimiter. This is on Windows 2016...