Hi, Can you help me with regex with the below email body which we are populating in Event Description field. Need to get the Product Name and Affected Entity details for CI Binding so we require the regex to pick from [Product Name] to before [Please...
Hi Team, Requesting inputs that shall help us here. We have ITSM & ITOM subscription. For IoT - We need to integrate Azure IoT hub with ServiceNow CMDB to import all IoT devices as CIs. And then leverage these devices for ITSM processes. Questions ar...
Hi Everyone,We have custom application built using App Engine Studio.We need to customize the custom workspace homepage as same as Sow homepage(Exact feature we need is, when we click on the chart on the homepage the list should get load at the botto...
Hello all!We are working on build out the CMDB and are trying to figure out an issue with CI's, their location, and the respective support group.Our company has multiple support groups for devices based on their location, for instance, we have multip...
Hello lovely people, I'd need some help brainstorming from the community. I have computers which have USB devices connected. Most of the devices are uniquely recognized (such as printers) in a WMI namespace which makes sense. Same for keyboards, mous...
I'm working on a web hosted application which uses pattern based service mapping.The application is hosted on a load balancer, the application has multiple app servers and db servers as other components.I'm getting errors on the application cluster r...
BackgroundWe are trying out SOW and RCA on Alerts and our direct feeling is that suggested changes are not that accurate as desired. For instance, we see two Application Services that are not related to the Alert in any way. But as I read from Docs i...
We are currently piloting the Agent Client Collector for Visibility so far has been relatively successful. We attempted to install the agent on 2 different Windows Servers that are not AD Domain Joined (Workgroup) and were met with an agent installat...
We're able to discover the servers (Linux, Oracle, etc.) in ServiceNow via discovery source. However, we unable to discover the list software's installed on the Oracle and SOA Suite Servers which is used for licensing purpose.Is there any pre-requisi...
Hi, I am trying to create a RexEx to be used inside an Event Rule.My Regex works correctly when I test it with Regex101.com but I obtain an error message UNKNOW when using in my Event Rule. Unknown is displayed when I output the variable which contai...
Hello, how can I utilize ATF to set the active field to true on a Scheduled Job? So far I have used Record Query --> Open existing record --> Set field Value (Where I made it active) --> Click UI Action (Click 'Update' Global. Update button on existi...
Hi All, I have created a workflow for a custom table . I want to add show workflow link which on click redirect to workflow for that table. I also tried to replicate the UI action(00B) which is present for change table but it did not work .Could you ...
Linux-AIX DiscoveryRan Quick Discovery for one of the passed Test Credential IP which is already present in the IP Affinity ListTried to run the 'Quick' Discovery for this IP.Error="SNMP probe timed out. Target is either unreachable or there are no v...
Is anyone using the OOB ITOM Error Task table (sa_error_handler_task) to track Discovery errors. While exploring this further, it is seen that the Error Task that gets created is just copying the message into the task summary. For anyone who has used...
As part of discovery , we manually run or schedule the discovery to discover the CI's on network and updates into CMDB. Here my question is how software discovery runs to find the software installs and updates in respective table. Is there any way to...