Resolved! Differences
What is the difference between alert clustering tags and alert clustering definitionand log analytics , rule based , automated , CMDB and text base alert group with example.
Forum Posts
Resolved! How to create custom cloud discovery
Hi all, We have requirement to enable cmdb integration with Cloud that is currently not support by ServiceNow OOTB pattern. I am trying to setup custom 'cloud resource' discovery pattern without luck. I am not able to figure out how to tigger the clo...
ITOM visibility usage
Hi,I would like to know what the reasons for ITOM Visibility usage could be to drop off after an upgrade to Washington DC.
Discovery pattern ext to populate custom 'most recent logged on user'
Hi all, I'm looking for help on a discovery pattern extension that will take the current logged on user and populate a custom field called 'Most recent logged in user' on the Computer CI record. The rationale for doing this is that the 'Assigned to...
Discovery Schedule / Pattern Separation Best Practices?
Just curious how others are / would handle the following situation. In our environment when we initially set up Discovery our Network team asked that we create targeted scans for hitting our F5 Load Balancer(s), that were separate from our larger Di...
Install Script for ARM64 MID Server on Washington DC (Ubuntu)
Hi all,The attached Bash script installs a Washington DC MID Server on ARM64 Ubuntu.This may be useful for you if you virtualize Ubuntu on Apple Silicon, for example.It asks for User Input - Either an existing Config.xml file location , or Instance ...
Certificate and Inventory Management question - DigiCert, AWS
We have followed ServiceNow docs and configured credentials, discovery schedule for DigiCert. But when run the discovery, still getting this error. And not discovering certificates. Mid server is working, and verified the parameters. Is there anythin...
Active, couldn't classify: No WMI connec
I am trying to discover one windows server. The credentials are getting validated. It's domain user and it is working for other windows server. I have verified that upon login I can run the WIM queries on the server. I am getting below error kindly s...
How to create/customize new GCP CI classes/ patterns which are not getting discovered?
Hi all, How to create/customize new GCP CI classes/ patterns which are not getting discovered via GCP cloud discovery? What are the steps to create GCP CI classes/ patterns? Below are the classes which needs to be created in CMDB table so, we can mon...
Mid server version is not matching to Instance Version
Hi All, My Non Prod Instance(Lower Instance) mid server is down due to Mid server version is not matching to Instance version .Instance Version - Vancouver Patch 9Mid server Version - vancouver Patch 8 could you help me to upgrade Mid server version...
Unable to solve the Network Switch (IP Switch) Payload Processing error issue. "Failed Exploring CI"
Hi Guys, Please anyone help me,I am facing an issue in Payload Processing, Steps:- Check For Output Payload Errors.Error Details: In payload, no relations are defined for the dependent class [dscy_route_interface] that matches any containment/hostin...
Hardware product model not updating through discovery
Hi We are also facing a issue in our instance. Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. There is a case where for a Hardware Model...
How Model number is populated in servicenow
Hello,I want to understand How Model number is Populated or updated for a product record in cmdb_hardware_product_model table. There is a case where in the product record(cmdb_hardware_product_model) the model number is wrong and when it is fixed via...
Resolved! New MID Server service won't start
On a new install I'm configuring in our lab environment I keep seeing the following error in the wrapper log after attempting to start the service. [Fatal Error] :32:78: The character reference must end with the ';' delimiter. This is on Windows 2016...
Which is better approach to get all the azure AD groups in servicenow?
Hi Snow experts, I have a requirement to fetch all the AD groups from azure AD.Which would be better approach?1. fetch groups via LDAP which is already configured2. Via AD spoke which is already configured and running3. Rest APIor something else ?
