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Discovery - SSH authentication or connection failure

geet
Tera Guru

Hi,

I ran quick discovery for the IP and got the error "SSH authentication or connection failure".

What could be the cause of the issue. Please suggest

find_real_file.png

find_real_file.png

6 REPLIES 6

HH10
Tera Contributor

This could be a permission issue with the SSH credentials you have in the instance & system, and another potential issue is if the selected MID server does not have access to the Nginx Load Balancer.

For the rest of the NGINX LB configurations, refer to: NGINX load balancer discovery (servicenow.com).

Thanks. I am checking the doc that you have shared.