What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not

[Keison]

What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is     "error": {         "message": "User Not Authenticated",         "detail": "Required to provide Auth information"     },     "status": "failure" }

[Aman Kumar S]

Check below article:

REST API authentication request for logged in users

[Aman Kumar S]

Hi @Keison 

Is your issue resolved?

Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.

[Rahul Priyadars]

User Not Authenticated means - Credentials are not working..

For ITSM Tables API we also need ITIL permissions .

You can use POSTMAN tools for initial testing of REST APIs.

Regards

RP