Discovery with Netapp storage device

dvelloriy
Kilo Sage

Hi Team,

I am trying to run discovery on netapp storage device and getting below error. Can you please let me know where i am going wrong?

find_real_file.png

12 REPLIES 12

adilrathore
ServiceNow Employee
ServiceNow Employee

Have you configured the SNMP and basic auth credentials as stated in the documentation:

  • Configure SNMP community credentials to classify the NetApp server.
  • Using local credentials, create a credential of type basic authentication to use when identifying and exploring the NetApp server. On the NetApp server, the credential must use the authentication method of "password" and allow read-only access to the ONTAP API. For cluster mode, the user can have a read-only role with default access. For 7-mode, the user must have a custom role with the following capabilities:
    • login_snmp, login-ndmp, login-sp, and login-http-admin
    • Api

Hi Adil,

Yes, SNMP credential (public) was already there by default. i created basic auth with the username and password provided by our storage team. Still it not able to classify it and giving me the error as shown in the screenshot.

 

thanks

If you open the SNMP - Classify input ecc queue entry (SNMP - Classify: 0 OIDs) does it give any error in the XML results?

Yes, this is the error:

<results probe_time="20764" result_code="0">
<result error="SNMP probe timed out. Target is either unreachable or there are no valid credentials for it." source="10.145.236.74">
<snmp host="10.14.23.xx" ip="10.14.23.xx" timed_out="true"/>
</result>

 

Thanks

David.