Display Image for OIP users similar to VIP users

[prabh]

HI All,

I want to display image for OIP users like we have for VIP users in SNOW.

I checked the script "Highlight VIP Caller" and the url of the image given is "images\icon\vip.gif".(pls tell me from where i will find vip.gif)

I have uploaded the new image oip.gif in Images in SNOW. but donot know what should be the url for background image.

Please help how to set the background image.

[prabh]

Many Many Thanks Rajeev for your help !!

Yes, its working now

[prabh]

Hi Rajeev,

Please see the below snapshots.  

In attached snapshot "Abel Tutor is VIP user" and its icon is displaying where as "Adela is an OIP User" but no icon is there for OIP.

When I open the incident whose caller is Adela then icon is there.

Many Thanks !!

Preety

[rajiv069]

Preety,

For list view you need to define the Field Style in the system with your image. Please navigate to
System UI -> Field Style,

There search with table as Incident then you would get the OOB entry for VIP user, if you want your own custom image in the list view of table then need to define a new entry for your own image as I did.

Thanks!

[prabh]

Created the new field style for OIP user but its not working.

[rajiv069]

Hi Preety,

Could you please let me know the process you are following for? As per my assumption you need to define a custom check box as well if you are using this custom image to represent other users along with VIP users.

If you are just changing the VIP option as OIP then simply need to modify the VIP user's field style given in the system and you wold get your desired output.

Please let me know what option you are looking for.

Thanks!