I am new to Event management and I need to do the field mapping of an alert based on the field of the event. need to update the state of the alert based on one of the fields of an event. Is it even possible ?
Hi All, In our SNOW instance one user from client side is not able to login into SNOW from Edge and Chrome, but he will able to login from firefox. Can anyone help me on this?What is the cause and how can i resolve this?
Hi,Xanadu Mid-server build does not have binaries for macOS arm CPU. For ServiceNow Vancouver release, they are available, check the below screenshot for details. We are trying to upgrade our local development to Xanadu release and want to us...
Hello Community, I'm trying to make multiple correlations rules but I would like them to be able to interact with each other. For example : 1) Rules Based :Primary -> Host_Check alerts (ping KO for a CI).Secondary -> Any others alerts on the same C...
Community, This is a long running challenge in the event management space, but i haven't seen anything specific as a leading practice so i thought i'd ask about what other people have done in this situation. Assume you receive an event from a 3rd...
We want to implement discovery. Understood that credentials table uses password2 type field which can be easily decrypted usings scripts. So it means its not safe to use this table? If not how to convince customer that its safe?if its really not safe...
As part of discovery, we see that few IPs got discovered as out of band devices. What exactly are those devices?
Hi,We have a discovery issue with an expired certificate that the system is creating two incidents for the same expired certificate with different numbers and sys_ids. We have tested a certificate: Test 5 and executed the daily job and we have two in...
Hello colleagues,I have a question regarding the Group type on alerts. We have out of the box aggregation enabled in our instance so we aggregate alerts in CMDB or Automated groups. I know that Automated groups are created based on CI and metric name...
Hi, Does anyone know anything I can check to fix the following? On the CMDB health scores, the recommended score is no longer calculating and just says not evaluated. I have tried manually kicking off the job to run the score, but still the same re...
When executing an ad hoc discovery, return the discovery job number from the process calling the ad hoc discovery endpoint.The operations team should be able to retrieve the Discovery Job Number for querying other data from the job.
Where does the last_discovered date get generated? We have noticed a discrepancy in the dates. Even if we do a Quick Discovery on a computer, the last_discovered date does not reflect the discovery that was just done. Can someone just point me in the...
Dear community, I've detected an issue when executing the Discovery pattern for Postgres.During pattern debugging, in step "Process detection", I'm trying to find when this command is built: ps -eo user,pid,ppid,comm,args | grep -i 'number' | grep ...
When discovering Windows Servers that are hosting Hyper-V servers I am getting the following error:Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP address *ser...
Hi everyone,In the Resource Management Workspace I get this error when I try to open it: "Cannot find function allowAccessCheckEnabled in object [object Object]"Does someone know about this problem, and how to fix it? Thnx in advance!
