Displaying images from emails inline, not as an attachment.

[richard_selby]

Most of our support enquiries arrive by email, and are viewed by the support staff in the Activity Log section.
This works fine when the email is mostly plain text, bar a corporate logo. But some clients send us notifications in the form of a pretty diary of planned outages rendered by a graphic designer.
ServiceNow strips off the attachment and requires the user to click a link up the top of the screen.

Is there anyway we can get ServiceNow to display png/jpg attachments inline with the text on the activity journal?

A related problem is HTML table data in emails. All HTML is stripped. Is this configurable?

[sbungener]

Hello,

We are facing the same issues as described. The engagement manager asked us to raise the issue as an enhancement request. I already did. It might be a good idea if everybody does the same, because it might increase the priority.

Regards,
Sander Bungener
Nidera

[eican]

That is a great idea - could pass me your FTASK#? That way I could reference it. Thx

[sbungener]

Thanks for contributing!

[john_roberts]

Hi all, we do understand your pain on this one. I recently had a few conversations with development about this and we do have plans to support this in the future. Surprisingly it's not a trivia problem to solve, especially given that not all email clients handle inline attachments the same way. If we come up with any other suggestions for an interim solution I'll be sure to share it.
Thanks for the great ideas, keep them coming.

[jwerkmann]

Hello,

now that 1 year has passed: Is there a solution in the queue by ServiceNow?