Change column Made change cutoff

Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.  

Approach to mapping both mainframe and SaaS applications.

What capabilities or best practices are there when it comes to mapping mainframe and SaaS applications?Additionally, please outline any requirements, tools, or data sources needed to support this identification and mapping process.

VMware discovery - get the network adapter type

Hi -  Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type".  An example value for this is vmxnet 3.  I don't see that this is picked up by ServiceNow discovery. Any recommend...

Added Attributes AD wont sync on ServiceNow

Hello All,We have added new attributes on attribute mapping in AD "Company" and "Department" but after adding some users still no company and department sync from AD, what possible issue and solution for this?

ACC Application Pattern add command to check-allow-list.json

Hi,we are using the ACC to collect all the data from the servers and do run application patterns as well.We are using the check-allow-list.json from this kb article: Pattern execution on ACC: Sample Allowlist for Pattern Content KB1585764.This one sh...

CSDM Definition on Managed by (group) and Owned by (user)

Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...

Configuration Item field on ticket forms

Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc).  From my understanding, the Configuration Item field is present on all th...

Service Mapping.

What is Process ID? whats use and process of process id  in service mapping?

Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB.    Some example table is: Dscy_route_next_hop table.    Suggest me best apporach to block the data insertion.    T...

Can we use shell scripts to identify Unix processes using discovery patterns ?

Need Alternative Methods to Exclude Specific Classes from Discovery

I need to exclude some classes during Discovery, or I need to abort the record insertion into the cmdb_ci table for particular classes.I do not want to deactivate the pattern steps or the entire pattern.Are there any other ways to skip specific class...

Service Mapping

I need document of creation for service mapping. Can some one assist on sharing the simple document for understanding and configuration. I have enabled the servicemapping plugin and tired to perform service mapping but it is not working from Mid serv...

Reporting: Dynamic filter for Updated field

I wanted to apply the dynamic filter for updated field.The requirement is:To  edit the "Updated Between" from my static date to Yesterday 18:30 and today 07:30. I understand that the following code would do this; however, I'm not able to find where I...