Availability Group
Hello Team, May I know what is Availability Group in service now discovery? and Availability Group name for SolarWinds SQL Database Cluster. Consists of 2 server. Does SN discover Availability Groups?
Forum Posts
Print lable based on location table
My client would like the ability to print a shipping label from the location table. For shipping of hardware to stores. From the Locations table is there a way to print a lable? Currently, it is done manually create shipping labels for packages. Any ...
ACC V not populating install location of Installed software for Linux Servers
Hello,We have implemented ACC V on Linux Servers we see it brings software installs on that machine but does not brings install location of software
Agent Client collector enable-patterns-on-agent mass update
We are setting up Agent Client Collector Visibility.We will use it for Service mapping as well as horizontal Discovery.To use patterns you need to set enable-patterns-on-agent : true This is not default when installing the agents.What could be used t...
Workflow and Rest Message
How do I create a custom activity that fetches the rest message variables and process the data in it ?
Resolved! IRE and Discovery
Is it an accurate statement that if we are discovering Windows Servers via ITOM Discovery, the IRE (if configured properly) will address duplicate CIs, but if we are also bringing in Windows CIs via an API with a 3rd party tool - the IRE will not add...
Resolved! Cohesity Discovery in Azure Environment - Parse Error
All, Trying to discover Cohesity in the Azure Cloud environment and getting error below. {"errorCode":"KInvalidInput","message":"Error while parsing request body: invalid character 'J' in string escape code"} Please note that we are successfully disc...
Discovery of IBM Websphere MQ Queues
Hello,We are facing some issues with the discovery of the IBM Websphere MQ Queues. We have Discovery implemented and we are able to find the MQs [cmdb_ci_appl_ibm_wmq] as the pattern WMQ On Unix launches in the appropriate server during horizontal di...
Scheduled job - Out of Memory error
We have a scheduled job that is updating Business application and some other tables. We got an error saying 'Multiple nodes restarted due to Out-Of-Memory error. Please let me know why we are getting this issue and how can we fix it. We have other si...
Resolved! How to customize pattern for populating firmware version for cisco devices
Hi All,Hope you are doing good. We are in the process of discovering network devices and found that SNMP-Classify sensor was customized to populate the firmware version of Cisco and Fortigate devices with the below piece of code. Because of this cus...
Redfish devices discovery
Hi Team,Has anyone successfully implemented the discovery of devices supporting the Redfish protocol?ServiceNow support has confirmed that out-of-the-box (OOB) probes/patterns for discovering these devices are not available, and we will need a comple...
Resolved! Domain Separtion supported products
I know ITSM can be used in Domain separated instance , but what about other ITXM products such as Discovery, HAM, SAM, SecOps, IRM, GRC ? Is there an official list which products are supported under Domain separted environment ?
Resolved! Prevent alerts from reopening (create new alerts instead)
Forgive me as I'm quite new to the Event management product. We have an event > alert integration with Splunk going at the moment. Right now we have it set up so that alerts Reopen and that reopens an incident, which i believe is how it comes OOB. I'...
JAMF Connection Issue
I'm configuring Service Graph for JAMF , As part of the guided set up configure connection , I'm trying to test the connection . As i do that , I'm getting this error - Unable to make a connection to JAMF API call. Please check your credential config...
Resolved! HP iLO Discovery
Hey there experts, I have seen several posts regarding the possibility of discovering HP iLO devices. I have found a very helpful post by @doug_schulze here I was able to create a custom HTTP Classifier and associated Discovery Pattern for CI Type Ou...
