Displaying images from emails inline, not as an attachment.

[richard_selby]

Most of our support enquiries arrive by email, and are viewed by the support staff in the Activity Log section.
This works fine when the email is mostly plain text, bar a corporate logo. But some clients send us notifications in the form of a pretty diary of planned outages rendered by a graphic designer.
ServiceNow strips off the attachment and requires the user to click a link up the top of the screen.

Is there anyway we can get ServiceNow to display png/jpg attachments inline with the text on the activity journal?

A related problem is HTML table data in emails. All HTML is stripped. Is this configurable?

[Brian S5]

What if we have just upgraded to Eureka and are looking for this same functionality? I tried adding the system property to my DEV instance, however it still attaches to the incident rather than displaying in the activities section.

[richard_selby]

I haven't tried this. If it doesn't work as advertised, I would raise a support ticket through Hi. Let us know how it turns out!

[Brian S5]

Yes, going to do that now. Will update with what support provides. Thank you.

[jwerkmann]

Hi, we just upgraded to Eureka patch 8 and it's working fine. Inline images are shown in the email activity as well in the HTML field we are putting the mail content to.

Nevertheless, we give this new property a try.

By the way: Be carefull with mails coming from MS Outlook. We recognized serious problems, even the ServiceNow XML record structure can be destroyed!

[Dan_Berglin]

Please make sure to remove the base tag:

HTML base tag