Disvoery How to notify detection of new equipment
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‎07-18-2025 02:53 AM
I would like to be notified when a virtual machine (VM) is detected on vCenter that does not exist in ServiceNow's CMDB. Is it possible to achieve this with OOTB?
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‎07-18-2025 04:52 AM
What is your setup? Why doesn't discovery create the VM in ServiceNow when it detects it? What do you currently get in ServiceNow when discovery detects that new VM? If it simply doesn't do a thing, you can't be notified, because there is nothing to be notified about.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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‎07-18-2025 04:54 AM
@SotaT, you can create a Data Manager policy for newly created CI's. It creates a Task for the respective support group and then trigger a notification through that task.
Explore Data Manager in ServiceNow Docs.
Regards,
Vikas K
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‎07-18-2025 08:09 AM
Create a Business rule on Insert (not update) on the Virtual Machine table in CMDB, this BR can trigger a notification. Try it.