Disvoery How to notify detection of new equipment

SotaT
Tera Contributor

I would like to be notified when a virtual machine (VM) is detected on vCenter that does not exist in ServiceNow's CMDB. Is it possible to achieve this with OOTB?

3 REPLIES 3

Mark Manders
Mega Patron

What is your setup? Why doesn't discovery create the VM in ServiceNow when it detects it? What do you currently get in ServiceNow when discovery detects that new VM? If it simply doesn't do a thing, you can't be notified, because there is nothing to be notified about.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

VikMach
Mega Sage

@SotaT, you can create a Data Manager policy for newly created CI's. It creates a Task for the respective support group and then trigger a notification through that task.
Explore Data Manager in ServiceNow Docs.

 

Regards,

Vikas K

Mannapuram
Giga Guru

Create a Business rule on Insert (not update) on the Virtual Machine table in CMDB, this BR can trigger a notification. Try it.