DNS Domain not updating

[Ronald Lucas]

Using Istanbul...

I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.

In one case, I have a Windows Server CI with "DNS Domain" already populated.   So I blanked out the "DNS Domain" field and saved my changes assuming the next discovery would populate the "DNS Domain" field again.   After that CIs next discovery, the value for "DNS Domain" did not come back...it is still blank.

So I deleted the Windows Server CI completely and discovered it again from scratch.   This time the "DNS Domain" field is populated.   But if I blank out "DNS Domain" again, rediscover it, "DNS Domain" is still blank.

For Windows Server CIs (and maybe others), why would "DNS Domain" only be populated when the CI is created and not updated during subsequent discovery jobs?

Thanks,

Ron

[Dave Smith1]

There could be some reconciliation rules preventing a discovery update once a manual change has been detected.

[bhanupratap2203]

Hi,

I have same issue. Turned off Cache from Discovery properties but still not populating DNS if CI is updated through discovery. I cannot find any Reconcillation rule.  Please assist if there is is something I could check more on this.