Do service graph connectors for Intune also update operational status of computer class ?

[Anmol8]

We have SG - Intune integration which is running successfully. But It is not Updating the Operational status of the devices which is retired from Intune. Also After running latest integration that device is not been discovered too.

Can anyone give their views on this ?

[debendudas]

Hi @Anmol8 ,

Found this post in community, please take a look: Service Graph Connector for Intune - retiring devi... - ServiceNow Community

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

[SK Chand Basha]

Hi @Anmol8 

Can you check the Identification Inclusion Rules for the computer class

[Anmol8]

Hello @SK Chand Basha 

This is what I can see.

[Sohail Khilji]

SG will not update or consider updating the operational status. there must be a workflow or process that needs to manage the operational status of devices.

if updates are not received for certain period the item would be marked to staleness.