Do you use Runbook (orchestration)

[tara_dee]

Hi,

Does anyone out there use RunBook?   and how are you finding the benefits ?

Tara

[Uncle Rob]

I haven't yet had the opportunity to work with Orchestration, but I think its important that you think of "orchestration" beyond just that particular plugin.   The idea behind it is to automate services that don't have a strict human interaction component (or just the parts of that service that need not be manual).   Technically you can pull off "orchestration" by using any of the existing integration technologies.   What Orchestration does is give you a lot of those integration components as custom Activities in the WorkFlow editor.

As for benefits... sky is the limit.   If you're anything like my last two employers, you probably have dozens to hundreds of offshore resources who literally get transactionally paid to copy/paste data from a record in System 1 to a record in System 2.

In the words of haldroid "Manual Admin doesn't scale"

[tara_dee]

Thank you - that really helps

[rebecca_dias]

Tara,

At Knowledge I hope to really encourage customers to get on community and share what they are up to.   We will be highlight new features through talks and labs and the like.   Thanks for asking this question. It will be fun to see this space grow as more folks get accustomed to the new community.

becky

[Community Alums]

Tara and Becky,

I don't know if you had the opportunity to meet up and speak at K14, but I spoke with several customers who are using Orchestration extensively over the course of the week, from automated troubleshooting of monitored systems to OS roll outs.

Orchestration goes beyond the typical integrations Robert describes. those integrations are typically related to data sharing more than process automation with those external tools.

For example, you might integrate ServiceNow with SCCM to populate your CMDB with the data that SCCM collects about the computers on your network. Using Orchestration allows you to incorporate SCCM into a software request and deployment process. End users could request software and go through an approval process in ServiceNow, check for available licenses and configure entitlement in ServiceNow, and then initiate the deployment with SCCM all as part of a workflow.

I hope this helps,

ben