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Does a user having cmdb_read role count against ITIL Fulfiller license?

sai pravallika1
Kilo Contributor

‎04-29-2019 02:34 AM

If a user has a CMDB _role does he considered as ITIL Fulfiller.

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kmoussa
Giga Contributor

‎10-28-2019 03:19 PM

I have asked the same thing since the role was given to users when we upgraded to Madrid. The reply that I received was this:

Please note that 'cmdb_read' role is a requestor role and does not require a license to use hence, there is no impact on your license.

This is from HI so it is straight from ServiceNow source.