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‎12-13-2017 12:20 PM
We are planning to Implement Service Mapping for the Business Service Applications in our Organization, it would be clearly helpful if you can share the existing requirements document.
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‎03-27-2018 05:09 PM
rathanpintu & craigsnowadmin2,
Since it didn't look like anyone responded, I've attached the template we're using. It's a ServiceNow template. It's worked for us.
Good luck!

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‎07-04-2018 04:47 AM
Hi John,
Do you have any template for Event management as well?
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‎02-26-2020 09:58 PM
Thanks John,
This really helped and gave me a template for the remaining modules as well.
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‎01-31-2024 08:22 AM
Is there an updated version to this?
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‎07-24-2018 11:39 AM
Unfortunately, I do not.
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‎04-20-2020 11:58 AM
Thank you for providing the ServiceNow questionnaire. We have used that previously for our more 'standard' application services to be mapped. Do you know if there is a questionnaire/template that can be provided as a guide for mapping kubernetes/container type services? Thanks in advance....