I have a catalog item workflow that is utilizing the "Create Task" to create Incidents through the flow. "Wait for completion" is set to true. However, I need the activity to finish once the Incident is marked as "Resolved" rather than closed. I chan...
Our techical teams manage their workload by being a member of the relevant groupIs there a way of allowing technical teams the ability to view the queue of another technical group if they are not a member of it? We don't want say our communications t...
Hi There, I've been looking at the Rostering system in Service-Now and the below forum post:Can on-call person's phone number be display on the on-call calendar in addtion to just name?I would love to see this feature implemented, our techs use on ca...
Hello,As administrator, I have no issues exporting a report or list to excel. Unfortunately, my ITIL users are unable to export to excel - they are taken to a blank page after clicking on the download button.Steps to reproduce:1. Login as ITIL user2....
Is there a report from within SN that I can run that will show the activity of a user. I need information such as do the open incident, change, or request... Do they close or resolve tickets? Not just if they have logged in. Thoughts?Also, I have cry...
I would like to make a report that shows me the number and types of all Windows OS's on my network. Is there a way to do this?Thanks!Shawn
How do you clear a reference fields value for current.fieldname? I found some docs to indicate that I should do the below but it does not work. Can anyone offer any help? var clearValue; current.u_affected_item = clearValue; current.update();Docs I a...
My goal is to setup the email configs so a user emails email@mycompany.com and that creates a ticket. All emails to the user appear to be from email@mycompany.comI mirrored setups i have used for other software that connects just fine. I was followin...
Hi, is there a way to change the font for the Page Header Title? The Title itself can be customized through System Properties -> System -> "Rightmost portion of the page header and browser title.". Also the font for lists and forms can be set in Syst...
Dear all,We have recently added a new choice value to the "contact_type" field of incidents.We have made this choice value "inactive" so that users cannot select it manually, but it can still be set through scripts.However this also makes it non sele...
We use the Global Text Search box quite extensively, but we cannot seem to find a way to implement a wildcard search. Is this even possible, or something that is being looked at for a future release? Users would rather type in 01234 to go to PJ001234...
We are about to embark on an implementation of Service-Now, the partner performing the implementation is proposing a "starter pack' to accelerate the implementation.I'm trying to understand the added value of this starter pack Vs the existing out-of-...
Hi Everyone,I am trying to get journal entry history and put it together as single string. I have tried a few method such as getJournalEntryValue(-1); and separate each line by /n/n, but that method also push the name and the time stamps. I am only i...
Can I use the Default SLA Workflow for the following purposes?1. Incident SLA is broken, need an escalation for this (priority 2)2. Wait 4 hours after SLA broken (reminder) (priority 2)3. Priority 3, need an escalation 24 hours after SLA broken (inci...
I want My Group's Work to display all active tickets assigned to the user's group that have NOT been assigned to an individual. Following are my filters: Active is true Asisgnment group is javascript:getMyGroups() Assigned to is emptyThis does not gi...
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