Does anyone integrated servicenow with Flexera Software "FlexNet Manager suite for Enterprises".

[feroz4051]

Does anyone integrated servicenow with Flexera Software "FlexNet Manager suite for Enterprises".

[owenwk]

We have file based integration of these 2 products. in Flexnet 2014 R2, web services integration is available, but we're still exploring that.

[feroz4051]

Thanks for you reply, I am confused how this tool is different from ServiceNow's Asset management Application where we have module for License reconciliation.

[daveholmes]

Hello Feroz

FlexNet is dedicated to software licence compliance and ultimately licence optimisation, it sole purpose is to discover what you have installed or use and marry that to your simple or complex licences to give you a continuously accurate licence position. ServiceNow have capabilities in all aspects of ITAM and of course they do that very well. The Flexera option for software asset is for those who want to get a good grip on their software and licences with a view to being audit ready and continuously compliant.

I hope that helps a little.

[BalzHedinger]

We just established this Integration between Flexnet (that is how we call the product) and our Servicemow instance.

The Set Up we have is as follows:

In Servicenow we manage Hardware Assets so that Servicenow is the Master for HW Data.

In Flexnet we manage SW Assets so that Flexnet is the Master for Software Assets.

From a Process Perspective in Servicenow the asset and Configuration Managmeent process is supported and Flexnet supports the Software Asset Management Process Activities.

Because Flexnet delivers a Software Models Catalog that is maintained by Flexera (so all new SW Versions and the way how to count the Software and how the Licencies are defined and so on) we choosed to have a System doing this instead we have to do on our own manually. So in Flexnet the whole procedures like Counting, Reconciliation, Reporting and so on are executed.

Integrations

Flexnet must have an Integration to the Active Directory to recieve Users and must have an Integration with a Discovery Tool (can be their own or Third party like SCCM or others) that are able to deliver Software data and also as you know those tools always delivers some Hardware Data.

The Integration between Flexnet and Service-now Instance requires a MID Server on Servicenow side and something simmiliar on Flexnet side called beacon Server.

Once the servers are up and running and the communications are established between those servers some configurations must be done (took me 15 Minutes on Servicenow side) and thats it.

A mapping excercise is recommended and also carefull testing on both sides (this is actually what I am doing).

Real issues i did not find until now.

This Integration is a bi-direction Integration so service-now will deliver HW Assets to Flexnet and once the Data is processed in Flexnet the Flexnet will send back enriched HW data. Enriched means with Softwaredata related to the HW CI, SW Models and also HW data that also has been collected in our case with SCCM.

Like this servicenow instance resp. Users do benefit from the data processing in Flexnet. Like this HW Asset management ist still done where it should be done, and the same is true for Software Asset Management.

With this appoach ist is a real Win-Win Situation.

regards

Balz