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ITOM Event management Azure bi-directional integration is not working

Hello Team, I have configure the connector instance for azure bi-directional and also provideed the credentials as azure service principle. While doing test connector it is successful as below but in bi-directional section it is throwing an error as ...

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HaleS by • Tera Contributor
  • 342 Views
  • 1 replies
  • 0 helpfuls

Message key is setting as UNKNOWN

Please see the screenshot. I am setting the first 2 and 3 characters in Prefix 1 and 2, respectively. However, the Message Key is being set as 'Host_Down_<<UNKNOWN>>-<<UNKNOWN>>' in the Alert. I am not sure what the issue is. I am triggering the Aler...

Sync issue between SCCM and SG

Hello All,   We have a set of custom date time fields created as part of our SCCM Integration. When we moved to SGC from SCCM, We noticed that the sync for those fields are not happening as expected.   Custom Fields:   LastHWScan LastHeartBeat LastSo...

JEA Discovery issue in ServiceNow

Hi All, We are trying to use JEA approach for discovering windows servers. We have configured instance and endpoint as instructed in the document, however we are still facing below error. Document reference: https://support.servicenow.com/kb?id=kb_ar...

Event not associated with Alert (random)

So - I'm seeing that some Closing Events will not related to an Alert despite there being an alert created for New Events. When I go to reprocess the Event often times I find that the alert is already closed, because another New/Closing set of events...

a_soto87 by • Tera Contributor
  • 482 Views
  • 2 replies
  • 0 helpfuls

Alert Correlation

HI, in ITOM Health we noticed that it groups together alerts which have no relationship.Example, we have a monitoring tool that does sythentic test (checks if the URL is UP).The server perfroming these tests will always be the same. But, its performi...

Help with binding Alert to a SQL Instance

Very new to Event Management (as you will see) I am trying to bind an Alert to a MSFT SQL Instance. The actual CI name is "DBINSTANCE@HOSTNAME" The string value on the alert comes in as: [08-16-23] The view is empty(HOSTNAME\DBINSTANCE) How would you...

Johnathan R by • Tera Contributor
  • 815 Views
  • 6 replies
  • 1 helpfuls

Build Query with Non-CMDB Table-

Did you create a new Configuration Item query using the CMDB Query Builder?Did you add Incidents from the Non-CMDB Tables tab? Did you connect them to each other? Did you set up filters on each that match the instructions?Did you save and run the que...

Anand D N1 by • Giga Contributor
  • 7306 Views
  • 17 replies
  • 68 helpfuls

Delete a .txt File from Mid Server Folder windows

Hi All, We have a requirement where we want to delete a .txt file from a Mid-server folder.I am new to this and not sure how that would work.So for eg: if a file is saved in a folder location:  '\DC', How can I delete the file from Servicenow? I have...

Xion by • Tera Expert
  • 841 Views
  • 5 replies
  • 0 helpfuls

Automate Service Map Errors with Flow

Hi All I'm working on a Flow that will trigger when a mapping error appears on any of our Service Maps. I've successfully created the trigger and action but the issue i'm having is I can't locate or figure out how I can get the name of the map the er...

AWS Credentialless discovery - not saved

Hi all,I have tried to find out the place where this is saved: I know that I have chosen it when created the Schedule.I have enabled the credentialless discovery for AWS (MID server / everything). my question is - where is that stored OR is it at all...

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