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How many mid server require for AWS and Google cloud discovery

Hi experts, !!!Urgent solution required!!! We have the new project coming up soon for AWS and GCP, and I got the duty to discover resources over AWS and Google cloud. Unfortunately, people of aws and GCP people don't have idea of servicenow so I need...

Shivam10 by Tera Contributor
  • 2953 Views
  • 4 replies
  • 2 helpfuls

Populating Azure Tag value in CMDB

Hi, In my Azure account I have some VM's and each of VM's have asset tags , for eg. Company Location tag which is used to store location of my company . Using Discovery I have achieved cloud based integration of Azure - CMDB . But for every Virtual m...

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Alias by Tera Contributor
  • 8426 Views
  • 19 replies
  • 6 helpfuls

How to include Network devices in Application service map

We want to have network switches, routers, and firewalls that are in the communication path of the application servers. We are implementing a service mapping in our organization, and while we can view the application map and its relationship with the...

Resolved! WMI classification probe timeout

Have any of you run into issue that scheduled discovery job returns Windows - Classify probe with empty result. However, if you manually run discovery against these IP, then it will return information just fine.

Jason Wang by ServiceNow Employee
  • 4337 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to relaod page using ui action

Hi,I am updating field value by UI action button.. i want to reload page after clicking the button so that update info show. below script not working. current.u_report_flag = 1;current.update();setTimeout(function() {    window.location.reload()}, 50...

Rosy14 by Kilo Sage
  • 2449 Views
  • 6 replies
  • 0 helpfuls

ERROR- (Shell is not in supported shell list)

HI I am working on discovery of BMC devices. I tried to create a probe and execute the BMC device command to fetch the data. when i test this probe, I am getting the output of command followed by its also throwing "(Shell is not in supported shell li...

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HareeshPVR by Tera Expert
  • 1972 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Disable Email Notification/Sending (Vancouver)

We performed a full clone to our Dev Instance.  I'd like to know what our options are for disabling Notifications for all users.  I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide sh...

Renee-17 by Kilo Sage
  • 6904 Views
  • 7 replies
  • 1 helpfuls

Credentials not found - Event Management

I am trying to use the event management to connect to Solarwinds Orion using basic auth credentials. The test connection fails all the time.No matter what combination i provide, in the logs it gives me following error:ConnectorProbe SEVERE *** ERROR ...

pranavparmar by Giga Contributor
  • 3093 Views
  • 6 replies
  • 2 helpfuls

Event Management - OK/Clear Events Generating New Alerts

Previously for incoming sources we had our Event Resolution State set to "Closing" in order to auto-close the alert on OK. We recently tried to update this to prevent the alert from auto-closing so that the incident resolution itself can close the al...

CoryJ by Tera Guru
  • 2923 Views
  • 2 replies
  • 0 helpfuls

Identification Engine Payload Sanitization Error

Hello, I'm facing a problem while discovering a Nutanix Prism,It discovers the prism well, but the discovery does not succeed because of an error in the payloadI was wondering if anyone has already encountered a similar error The error source is com....

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liliaouahra by Tera Contributor
  • 2921 Views
  • 8 replies
  • 1 helpfuls

ServiceNow Discovery individual IP addresses v Subnet Range?

Hi, I am new to ServiceNow and looking at the Discovery jobs that were implemented by someone else a few years ago. We are about to go to Vancouver release. I am surprised to see the jobs contain quite specific IP adresses and a very small IP range. ...

Keith Revis by Tera Contributor
  • 2400 Views
  • 2 replies
  • 1 helpfuls

Resolved! Storage Discovery

Hi Experts, Could someone help me to know what is the advantage of storage discovery . What benefit does storage team can leverage by putting the storage components and the relationship in CMDB?

Ragav4 by Tera Contributor
  • 2890 Views
  • 4 replies
  • 2 helpfuls