Duplicate CIs are getting created after the Discovery

[Munnas]

Hi Team,

I am facing an issue with the Discovery Process. For the IBM WebSphere class, duplicates are getting created after the Discovery. I have an Identification rule with the attributes Name, Class, and Node. There are few records which were created last year for them duplicates are getting created. If I run the discovery by keeping existed records then duplicates are getting created. But, If run the discovery after deleting the existed records is not creating duplicates and updating the same new record when the discovery runs again. Please help me with this.

[Ashutosh Munot1]

HI,

This duplicate values have relation with servers which are discovered?

Thanks,
Ashutosh

[Munnas]

Hi,

For the records which are getting created after the discovery having the relationships but the existed records are not.

Regards,

Munna.

[Ashutosh Munot1]

Hi,

That can be the reason.

Thanks,
Ashutosh

[Munnas]

Yes, Ashutosh

I need to fix it, what exactly have to do to overcome this issue?

[Ashutosh Munot1]

HI,

Do you see the classifier field on this IBM Websphere filled in as well? I also have duplicates in this table but the relationship is unique and the Running process command is unique.

Thanks,
Ashutosh