I recently had Prod Cloned to Dev and then performed an upgrade from Tokyo to Vancouver Patch 7. During the clone, I wanted to keep the user information for Dev in tact so I add the following tables to the Excluders and Preservers listsys_user_role_c...
Hi all,I'm working on to put together a PP presentation regarding SN Platform Performance. I am hoping to find a documentation to better explain...How ServiceNow Cloud Observability is different than ITOM observabilityHow ServiceNow Cloud Observabil...
Hi I'm trying to build a new pattern to discover some Azure resources. I've got the pattern working up to a point, but now deciding how to call the API and parse the results. I've looked at the existing Azure patterns and tried to copy the model bu...
We are currently testing the service graph connector for Intune in our DEV instance. After a successful import of data in ServiceNow we noticed that we are not seeing any ip and mac address information on workstations. Which field/s gets the ip and m...
Hello ServiceNow World,Looking for a hand here. We are implementing SCCM Integration to the CMDB for our Desktop Enterprise and have hit a little roadblock.Current Status is as follows:-SCCM 3.0 Plugin - Check-MID Server Configured and Online - Check...
Hi, Is it possible to define a couple of mandatory fields within the Computer table (cmdb_ci_computer) to manage our laptops and desktops. What is the best way to do this without cascading these mandatory fields onto the extended tables like Serve...
The compliant and non-compliant CI counts aren't consistently being updated in the Tag Policy Run table. It seems the Update Compliance Count business rule (https://someinstance.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%...
Hi, Currently i am stuck with my MID servers status are Down. When i try to open the logs i got this error.Can someone guide what i am missing here. Apparently the port 80 is open and 443. "2/23/21 09:27:06 (004) StartupSequencer WARNING *** WARNING ...
Hi All, I have created new field called " Support model " in hardware table (cmdb_ci_hardware) and also, I have created the new role called " u_cmdb_ci_manager " users having " u_cmdb_ci_manager " role " Support model " field should be editable. The ...
Hi allI'm wondering if some of you are also experiencing Error 500 (Internal Server Error) in your AWS CloudWatch, when integrating with ServiceNow Event Management. I have feeling it could be one of two things, perhaps the payload is too big (exceed...
Hi Team, I'm trying to do Terraform Discovery in CPG, but getting below error. I have verified that the credentials are correct. Is this know issue? IPaaSActionProbe | Error context: 3af65d80d37011103c0fbf829e9bbf69: Received plan from instance has e...
Hi, While discovering AIX servers, we've had an interesting observation. When we review the History for many of our AIX servers (Particularly those that have multiple DNS hostnames tied to the same IP address by design), we observe that the Name valu...
What is the main difference between below CMDB Tables. How can we make the end user understand the basic difference between the below CMDB Table? MS SQL Server - cmdb_ci_db_mssql_server MS SQL Database - cmdb_ci_db_mssql_database MSFT SQL Instanc...
I'm trying to wrap my head around the different CMDB tables that seem to be related to MS SQL Servers. Out of the box it looks like there are at least 5 different tables specifically for MS SQL:MS SQL Server Instance (cmdb_ci_db_mssql_instance)MS SQL...
Hello,Following similar discussion about Discovery here : https://www.servicenow.com/community/now-platform-forum/discovery-runing-in-production-is-advisable/m-p/2833318I wonder whether one should configure Services in dev or production instance ? (I...