We have recently upgraded to San Diego, and I have been working to figure out why we have very few CIs for Master Stacked Switch. I go in and find that the name of the Switch, and the Stack mode has been changed through discovery in the past two day...
Hi There, There is an the initiative to integrate AWS Cloud-Watch with SNOW (Event Management) for Alerts to be sent to our Production Operations for Production Cloud Server monitoring. Do anyone know if there is a ServiceNow connector for this inte...
Mid Server Installation Issue - User cannot be Authenticated or is missing the proper roles. I am trying to install the mid server agent through cmd prompt as an admin but getting the error in the initial stage - User cannot be Authenticated or is mi...
Hello all, We have a cusomter who has 18 data centres in total. They're all in different locations within the region. we have scoped around:PROD = 36 MID servers (VMs)TEST = 18DEV = 18 following the best practices model. Customer feels it is bit too ...
Is there a relationship between update sets and stories (agile)? I'd like to have an update set created for each story as it is worked. Is there a way these link together and any way to auto update the update set based on the story being worked on?
Hi Everyone, We are running Prism Central to manage Nutanix storage clusters under VMware and have configured the Nutanix discovery pattern following the below page to discover the lab configuration. VMware discovery is already working well. I have ...
Hello,I am wondering how 'Supported Applications' and 'Capabilities' work together on the mid servers. I am little confused on how workflow activities, flow designers and other Orchestration stuff pick up the mid servers. Does anybody have good under...
Hello. I have a Record Producer that I want to kick off an Incident in some situations and a Request Item in other situations. I believe that I have that part of it programmed and working. My issue has to deal with what displays on the "your reques...
A Manager has created a Visual Task board and its available for him to view. He would like to share this Visual task board to few groups he own. How can we share a visual task board to other users/Groups? Regards, Lakshmi Elangovan
Hello everyone, I’m currently going through ServiceNow documentation trying to figure out how event management alert aggregation functions and is indented to function. The problem I’m running into is a lot of the articles are very specific to individ...
Has anyone had issues with services on the service dashboard turning red when there are no open alerts for it? We have seen this several times but it always clears up before we can get on a call with support. So, I am wondering if anyone else has ha...
Hello all, ***DISCLAIMER*** I am truly willing to learn not just asking for a quick fix We implemented Discovery a few months back and brought CIs into our CMDB. However, in attempt to implement service mapping I found the following errors in the dis...
My Question is around the use is Traversal Rules in Tag-based Service Mapping. The maps we are building seem really flat. I have created one that related the DB to DB Clusters, but the other CIs in the map will not relate based on custom rules. Do yo...
I am working on a request to limit the number of CIs in the CMDB. Today, when discovery runs, it will discover (for example) an IP Router CI, along with its Network Adapters. The request I received is to prevent instances of cmdb_ci_network_adapter f...
Do the IP Addresses for our instances change when our instnaces are moved across data centers?