Duplicate CIs are getting created after the Discovery

Munnas
Tera Contributor

Hi Team,

I am facing an issue with the Discovery Process. For the IBM WebSphere class, duplicates are getting created after the Discovery. I have an Identification rule with the attributes Name, Class, and Node. There are few records which were created last year for them duplicates are getting created. If I run the discovery by keeping existed records then duplicates are getting created. But, If run the discovery after deleting the existed records is not creating duplicates and updating the same new record when the discovery runs again. Please help me with this.

 

10 REPLIES 10

Yes, I have the Classifier field with the value 'WebSphere Server' and this is the same to the existed record and newly created duplicate record.

 

Thanks,

Munna