Dynatrace - ServiceNow integration - Node value

Jai2021
Tera Contributor

‎01-18-2024 02:10 AM

Hi all,

We have Dynatrace - ServiceNow integration for Problem generation of Mule( Kubernete cluster) application . Trying to  create incident from the received event for  problem, but could not figure out the Node or CI details from the problem details received.

Anyone knows about this.

 

Thanks!!

 

 

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2 REPLIES 2

Rahul Priyadars
Giga Sage
Giga Sage

‎01-18-2024 06:10 AM

Can u paste the Sample Event Data ?

 

Regards

RP

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AJ-TechTrek
Giga Sage
Giga Sage

‎01-18-2024 06:51 AM

Hi @Jai2021 

 

Can you please share the Sample of Event Data , Also you can ask customer to pass the Node value in Event as well as id the node value pass in Different attribute , you can use regex to get the data.

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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