Easy Import (Import Template) is not allowing to import comments or work notes

[shimongabai]

When using the Easy Import feature to import records such as incidents or problems, we cannot import comments or work notes

[shimongabai · Accepted solution]

There is a system property that controls the type of fields to be ignored in the import template.

The property name is: glide.import_template.field_types_to_ignore

To be able to include additional comments and work notes, please remove the journal and journal_input field types from the list.

[gus2]

We have removed the journal and journal_input, and have saved it, we're including "Comments and Work Notes" in the import file but they are still not populating to the incident when running import. We also put notes in the "Description" field.

Here is what is left in the value; table_name, order_index, collection, user_image, video, timer, translated_field, conditions, field_name, sys_class_name, due_date, user_input, image, workflow, template_value, domain_id, documentation_field, user_roles, glide_list

Would you have suggestions as to why it is still not importing these fields?

[gus2]

Hello,

For anyone else that needs this, if you search for "System Properties" then go to "All Properties" this is where you fine the "glide.import_template.field_types_to_ignore" property. You can do a "text" search for this and it will find it. From there is where you remove the journal and journal_input field. You have to remove these field for your template to generate the proper field and they must be removed for the template to input the field into the Incidents. I hope this helps.

Gus