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Automated way to disable/retire CIs not updated for 45 days

We are currently using SCCM to pull in assets, and just kicked off a project to begin utilizing discovery. We have a bunch of retired assets that were previously pulled into our instance that are now retired. We're looking for a way to automate chang...

sarahjantz by Tera Expert
  • 1549 Views
  • 4 replies
  • 3 helpfuls

Issue with Service Graph Connector for AWS in ServiceNow

Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...

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Ramuka by Tera Contributor
  • 2056 Views
  • 7 replies
  • 0 helpfuls

Can we create Service Maps for SaaS applications?

Hi, Hope you all doing good. Could you please let me know if it is possible to do Service Mapping for SaaS or PaaS applications? 1) Need inputs if infra/app services are managed by client 2) Need inputs if infra/app services are managed by 3rd party ...

Create incident even if the alert Maintenance flag is true.

Hello All, I need some inputs on below usecase. The alerts are being marked as Maintenance = true when there is any change scheudled for the CI and hence as the rule is active "CI in Change Window" hence that specific alert is not proceeding for inci...

HaleS by Tera Contributor
  • 841 Views
  • 2 replies
  • 0 helpfuls

How to assign the tickets Automatically in service now

Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...

Harish6 by Giga Contributor
  • 14915 Views
  • 8 replies
  • 2 helpfuls

Only raise a alert if X amount of nodes are down

Hi,Here is my use case. We are monitoring our Citrix farm. In the farm we have a lot of nodes. We only want to generate an alert if: we have multiple events from the same monitor and it has a different node. example: Event: Citrix node unavailable, w...

George18 by Tera Expert
  • 313 Views
  • 1 replies
  • 1 helpfuls

Unable to create instance data replication set .

I am trying to create a instance data replication between two instances , 1st instance is the provider and other consumer .I am keeping it simple by exposing only incident table in outbound entry and it is unidirectional .After activating the provide...

eshabartwal by Tera Contributor
  • 622 Views
  • 1 replies
  • 0 helpfuls

Test failed: Failed to execute task, PatternDebuggerTask, with failure message: class java.util.ArrayList cannot be cast to class java.lang.String (java.util.ArrayList and java.lang.String are in module java.base of loader 'bootstrap').

Hello All, Created an extension for Alcatel routers as the OOB network router pattern was unable to retrieve serial number and relations. Upon debugging the extension created, getting the following error as Scalar variable type. Also tried variable t...

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MSB by Kilo Contributor
  • 1672 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cloud discovery for Azure vs Service Graph connector Azure

For Azure discovery , we can use cloud discovery in Servicenow But there is another option for Service Graph connector for azure  Is there any difference scenario to be use for cloud vs service graph connector for azure ? or its our wish to be choose...

sukran by Mega Sage
  • 3457 Views
  • 8 replies
  • 6 helpfuls