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Turned OFF VM instances causing impact on ITOM licensing

Hello Experts,We have a situation where Turned OFF VM instances are causing ITOM licensing impact. We need to run discovery on Vcenter to discover physical hosts (ESX/ ESXis). However along with it all VM instances also gets discovered.We have turned...

sbhayani by Tera Contributor
  • 1678 Views
  • 3 replies
  • 1 helpfuls

Discovering Intrusion Prevention System Sensor

Upon running discovering on IPS device, we see OIDs (in ECC Queue). This OID is blocked by ServiceNow as per their KB article (We need to prevent any SNMP OID Classifications being added with a Net-SNMP module OID starting 1.3.6.1.4.1.8072.3.2. to av...

ARPAN BINOY by Tera Contributor
  • 902 Views
  • 3 replies
  • 0 helpfuls

Cleaning up Discovery errors in Dashboard

Hi, I have a million errors in discovery dashboard accumulated from past 2 years. Please suggest ideas on how to clean up the dashboard and how to categorize the errors easily and which errors can be ignored from the dashboard?

Community Alums by Community Alums  
  • 2330 Views
  • 4 replies
  • 1 helpfuls

Here's how you can discover Oracle Exadata Components for the CMDB

Attached is a document with details on how we were able to discover most of our Exadata components (including Storage Cells, IP Switches, InfiniBand Switches, and ILOMs; the Linux-based DB nodes discover pretty well Out-Of-the-Box). I included screen...

CBartram by Tera Contributor
  • 5797 Views
  • 4 replies
  • 8 helpfuls

Searching Discovery Pattern Log Contents

I configured a pattern extension which uses a match statement to trigger an expected termination with a specific log message.  I want to locate all discovery targets within a certain time window that have generated this log message.  The string does ...

Resolved! Tracking Programming language in the CMDB

Good Day to you all,         We have a requirement to add Programming Language in the CMDB to be track on the Business Applications class.  Where would be the best place to store this information?  Basically what they are going to be looking for is t...

How to use put file operation in pattern?

Hi, Need a help here. I have a .vbs file which i want to include in the windows OS pattern to get the additional info about the server. Currently i tried executing this file manually from command prompt as administrator and i am able to get the requi...

Community Alums by Community Alums  
  • 1628 Views
  • 2 replies
  • 0 helpfuls

Now Knowledge Exchange - Export Excel/CSV With Sys_ID

In ServiceNow, we have multiple approaches for obtaining the sys_id of records, but it can be challenging to export the Excel file containing the sys_id.  Below are the steps for exporting the Excel and CSV files with the sys_id included.   Excel wit...

pgarg by Tera Contributor
  • 10315 Views
  • 1 replies
  • 6 helpfuls

ESXi Servers without Serial Number

After enabling the venter discovery, we get several ESX class servers whose serial number is empty.They have some common facts:1. Serial number is empty2. model id: VMware VMware Mobility Platform3. os contains "VMware ESXi" Regarding to how to manag...

Hannah20 by Tera Contributor
  • 1127 Views
  • 1 replies
  • 0 helpfuls