EM Self Monitoring

[George18]

HI,

I am looking for best practices for the EM Self Monitors?

Also its not clear what steps we need to perform to rectify these Alerts / Incidents which are raised from these monitors

Sr No	Name	Description
1	Connector's Idle state monitoring	This monitor verifies whether any of the connectors was in idle state that elapsed the configured thresholds [minutes]
2	Connectors Status	This monitor tracks the active status of the connectors. Select a severity to invoke.
3	Count of non updated alerts	This monitor tracks the update states of alerts. An alert with the defined severity is issued for the following states: a. Warning for up to 3 alerts that were not updated for over 2 days   b. Minor when the number of alerts that were not updated for over 2 days exceeds 3
4	Delay in event processing	This monitor tracks the duration [minutes] of events that remained in 'ready' state and were not processed. This duration initiates an alert for the 'event processing' CI with severity according to the configured thresholds [minutes]
5	Event Processing Job	Monitors the state of the event processing jobs. Produces an alert when any of the jobs idle time (in seconds) elapses the configured thresholds
6	Impact Calculation	Status of impact calculation. Select a severity to invoke.
7	Max Delay Of Impact Jobs	Monitors the state of the impact of jobs. Produces an alert when any of the job's idle time (in seconds) elapses the configured thresholds
8	MID Server Threshold Alerts	Monitors MID Server health. Events are sent when issues with MID Server availability and resource thresholds are detected.
9	Monitor all event management  jobs	This configuration comes with the base system. It monitors all of the jobs in the em_

[Abbas_5]

Hello @George18,
Please refer to the link below:
https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[George18]

Thank you Abbas_5 for your reply.

But what I was looking for is how do I correct the issue when I receive one of the following events?

best regards