Email is send-ignored (skipped)

Nik Amy
Tera Contributor

Hello Guys,

Seems to be some issue in email notification. this is how it looks, its send-ignored.

I checked the error string and its blank.

Email weight is 0

User profile looks good.

Email logs also not showing any reason why its skipped.

What could be the reason.

find_real_file.png

19 REPLIES 19

dravvyramlochun
ServiceNow Employee
ServiceNow Employee

Hello Nikh,



What do you see in the email logs?



Also why the user field is empty?


Hello dravvyramlochun



Not sure why that field is empty. If you see any skipped email   (default view) its empty for all records.



Email logs says nothing. Please see below screenshot


corina
ServiceNow Employee
ServiceNow Employee

Hello Nikh.




You have nothing for error when going to show XML?



Screen Shot 2017-07-26 at 14.31.01.png


Nik Amy
Tera Contributor

No corina. Error string is empty.