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SolarWind Bi-Directional

Hi All, I am trying to enable the Bi-directional functionality in SolarWinds, but it is not working.Steps followed:1- Tick the check box of Bi-directional on both instance as well as definition.2- Choose task on the alert field identifier on definiti...

Windows server discovery issue

I'm discovering the windows server, but found the serials number are coming with extra value into it.For ex - Expected value - INR199SComing value - INR199S.RTIDJDDJSJD234DI have checked the pattern script but couldn't find anything there that shows ...

Anmol8 by Mega Guru
  • 605 Views
  • 4 replies
  • 0 helpfuls

Run SSH command in flow designer

Hello,I have a flow that is creating multiple tasks, including one related to UNIX accounts. Currently, all tasks are being generated, but the requirement is that the UNIX task should only be created for users who have a UNIX account. If the user doe...

zee15 by Tera Contributor
  • 1187 Views
  • 2 replies
  • 0 helpfuls

Installed Software Turn Off - Discovery

Hi All, We have turned off Installed Software Discovery from Configuration console for both Unix / Windows Class.But still, we can see data from ServiceNow Discovery source in Installed Software Table [cmdb_sam_sw_install]As the Display name has SQL ...

discovery of single virtual machines

Hello Community, I have a requirement to discover the virtual machines without hitting the discovery on whole V center as hitting discovery on whole v center discovers all of the components which is not suitable for our purpose as it would take a lar...

How to parse XML file in service mapping pattern

I have below xml file to parse with xml parsing operation in service mapping pattern. Can anyone help me to parse this? <?xml version="1.0" encoding="utf-8"?><configuration><configSections><section name="log4net" type="log4net.Config.Log4NetConfigura...

NeenaP by Tera Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is discovered information encrypted?

Hi All, Question about ITOM discovery data and the database of ServiceNow instance.As a customer requirement, the server's IP, hostname, and mac address should be encrypted when stored in database.Is there a process to encrypt the discovery when it i...

Hank Woo by Tera Guru
  • 338 Views
  • 2 replies
  • 0 helpfuls

Cisco IP Phone Discovery on Washington DC

Hi all,We do not currently have any of these devices discovered within our CMDB and I was wondering if anyone could offer me some guidance on how we can pull these in?   Is it just that we are not scanning a network range we should or is there some s...