Email is send-ignored (skipped)

[Nik Amy]

Hello Guys,

Seems to be some issue in email notification. this is how it looks, its send-ignored.

I checked the error string and its blank.

Email weight is 0

User profile looks good.

Email logs also not showing any reason why its skipped.

What could be the reason.

[Nik Amy]

Hello dravvyramlochun,

I already came across that in WIKI. Unfortunately the ERROR STRING is empty. there is only one record in the user table with that email ID and that ID is correct (I was able to manually send the email using the email button)

[dravvyramlochun]

Hello Nikh,

Is the notification device active?

I suggest that you open an incident with support, they can check the logs in more details for you and help

[dravvyramlochun]

Are you also facing this issue only when that particular user is involved? or others also?

[Nik Amy]

Hi Dravvy

There are other users also like this. Notification is active amd email ID is perfect there.

Planning to open a ticket with vendor.

[vinothkumar]

Hi Nikh,

If it is only for one user enter cmn_notif_device.LIST in the application navigator and check for this particular user whether they are having an valid email ID over there.