Email is send-ignored (skipped)

[Nik Amy]

Hello Guys,

Seems to be some issue in email notification. this is how it looks, its send-ignored.

I checked the error string and its blank.

Email weight is 0

User profile looks good.

Email logs also not showing any reason why its skipped.

What could be the reason.

[Nik Amy]

Hi Vinoth,

Notification is active amd email ID is perfect there.

[mikemorales]

Hi Nikh,

I am experiencing the same issue while we are testing Jakarta.   Any chance you figured out what had happened, a fix, or any additional update?

Thank you,

Mike

**Edit:

I just dug further into the notification weights and have found that I did indeed have multiple notifications being sent to the same user with the lower weighted notification losing.

[mukulgupta]

Hi Nikh,

Can you check if the sys_id or email address of the recipient is there in the event triggered for which the email record is created (which got set to send-ignored state)? You can find it in the Parm 2 field of the event. If you find the sys_id, then confirm that the sys_id is of a valid active user.

Can you please check if there is any other user in sys_user table with the same email address (whom the email was supposed to get sent out) and one of the user accounts is INACTIVE. If yes then, please remove the email address or delete that sys_user account and try to reproduce the issue again and see if it gets resolved.

Thanks!

[denis hoffmann]

Hi Nikh,

I have the same case here :

in sys_email some mails stay skipped , with State=Ignored, Mailbox=Skipped,Type=send-ignored,and 'Error string' is empty.

User account for the Receiver is active and not locked. E-mail and primary device are ok. He receive other notifications.

But may be an hint for the root cause :

When you go in sys_email.list, sort by 'Created'   and filter on 'Recipients',

for recipients who have send-ignored mails,   do you see another mail created at   the same exact second ?

IF so, something is sending your notification twice. Check in your scripts and/or conditions.

Regards,

Denis.

[Stefanie Meier]

Hi Nikh

I had the same problem. Setting the weight to 0 didn't help. The user was active. The user had no other mails at the same time. The error message was empty. The email log didn't show a message with the reason of the skipping.

After comparing the notification XML-Data (show XML) I found in the notification an event name that didn't correspond to the notification or the table of the notification. Please mind, the notification was NOT triggered by "Event is fired" but by "Record inserted or updated".

This wrong event name was in the notification because the record was copied from another notification.

So I changed the event name to something suitable for my table (by changing to "Event is fired" and changing the event and then changing back to "Record is inserted or updated". After this change my notification got sent, instead of ignored.

So it seams that a wrong event can be the reason for the send-ignored, even when the notification shouldn't be triggered by event.

Regards,

Stefanie