For demand (dmn_demand) on now mobile approvals are there, if user clicks on Approval/rejection we need to provide reason for approval/rejection.Similarly I want to have it for esc portal.On esc portal we have approvals, if we click on approve/reject...
I'm not sure if this makes sense, but when uploading MIB files, is there a requirement to upload each MIB file to a single record under MID Server> SNMP MIBs? Can multiple MIB file attachments be made to a single record? It seems quite tedious to upl...
New to Service Mapping and haven't had a lot of success yet. I have an application that running on WebLogic that runs into a deadend because the configuration does not include a cluster. Has anyone been able to figure a way to have the remainder of t...
Hi all, I want to collect rsyslogs from my linux servers by HLA.I made "Data Input", "Data Input Mapping" and "Data input Preprocessor"Also check test result from Raw Input Samples.I thought I could check logs in logviewer if I did this step. Is ther...
Hi all, While running discovery of 5 Linux CIs, 2 of them are not getting discovered and I've attached the payload error. It's happening at the identification stage, as seen on the snippet attached. It is using the identify rule for the table dscy_ro...
Hi Team,I want to hide the check list in sctask and it should be show only few groups.I added the screenshot FYR.I tried using BR but still everyone can able to view.
Hi All,Can anyone help me to understand how we can integrate with event source using webhook method? When we have to use this method?Thanks in advance! Regards,Ganesh
I have recently configured Vcenter event collector with all base events and it is creating new VM records in VM instance table with less data and it will be later on converted to Windows Server class record when full IP discovery runs for this VM's ...
Hi All, For a user in the sys_user table, I have the field mobile_phone, of type Phone Number (E164).I am working in the background script to update the value of the number to any number. eg. 91 5658874526. This should ideally work as I am getting a ...
Dear ITOM specialists,We want to start using AIOps receiving metrics from Azure for Microsoft SQL databases.Via Azure Cloud discovery we get databases ([name@SQLServer]) in class cmdb_ci_database, without an object ID, as type Microsoft SQL Server.Bu...
Hi All, I have a requirement where, I have to show a info message at the top of the change request form.If the Change has any conflict detected so when some open the change the banner will show as "Change has conflict" Can anyone help me on this?
Hey Community, I am working through a large Service Mapping experiment in my organization and we have several layers of complexity that have made Service Mapping initiatives in the past rather difficult. We are at a better spot in terms of maturity t...
Good day fellow Devs,I have encountered a problem during Discovery of postgresSQL. After discovery was completed, in version field of postgresSQL instead of the version 9.4 it set to "Finished". Could someone tell me how this work and how to fix this...
I had a co-worker close a task linked to a RITM by accident. This ultimately changed the Stage to completed. Is there a way to revert it back to a previous Stage? If not, is there a way to create a new task off of a RITM that already exists?
We have Cyberark configured on our MIDs for a couple of years now but recently one of our MIDs stopped communicating with Cyberark. The Application Password Provider service had stopped and when restarting, it immediately stops. The AppConsole.log...
