Background:We are running ServiceNow Discovery on VMware and it seems like serial number have a different format when the CI is updated from Discovery. Discovery also adds a prefix to the serial number. Question:Is there a setting for this on VMware...
Hi all, We are experiencing an behavior that some CI "managed_by_group" field is being cleared by Business rule "CSDM Data Sync on Reclassification". I was wondering if anyone is aware of the intended usage of this business rule?I see the rule is che...
We are configuring discovery module for client and they have more than 2 lakh Cis which need to discover across the globe. Idealy how many mid server should i install?
I know we can store the credential on discovery credential table, do we have any alternative way to store it? if yes what is the best practice to store it.
Does anyone have guide to do Exasol Discovery. this seems to be an integration?
Hello folks, We are implementing two REST API Integrations into the instance. I had a query that what would be the charges which Service Now has on REST Integrations.All that which the customer should be aware of Any quick help is much appreciated. T...
Good day experts,When I click the magnifier in front of the Location field in a discovery jobs (lookup using list), it displays the locations that are not active (Active = False). Is there a setting to change this behavior and to show only the active...
I would like to solicit help with the Discovery Fundamentals on Create iTunes Discovery Pattern (Part 2). All the steps were completed and able to see the Output as given and working fine. But when I finally click on "Validate Task" it shows "Did yo...
I have tried to update my source file into service now by using Transfer map method . After importing I forgot to update one column . Shall I do the same process again ? or any other method is there .
Hi, We aim to adjust the notification frequency for events detected by ACC-M, specifically to reduce the default notification resend interval from 24 hours to 4 hours for unresolved events.Currently, when a event is detected and there is no status ch...
Is there a way to use Discovery to determine the types of devices in a Range without creating CIs?
How I would like to setup a record producer to allow a user to change the priority based on their response to a question.I created a variable in the Record Producer with Question: How urgent is your issue. The variable is mapped to a filed in the i...
Hi All, We have an Service Request "Payslip Support" users can raise the RITM by following emails:1. By sending the email to payslip@abc DL and via Inbound action it will generate a RITM record.2. By navigate to the portal and raise manually. Suppose...
Agents are installed and upgraded using software distribution tools. Individual agents don't have 'outside' access, not possible to reach install.servicenow.com. How do you decide if it is necessary to upgrade the agent to a newer version? Do you use...
Hi, When a Discovery source updates the CI the corresponding Asset is not updated. When the system property 'glide.create_alm_asset.async' is 'false' the assets were updated by approx 1160 of 5000. When the system property 'glide.create_alm_asset.asy...
