Hello, Could anyone guide me on the below question:Can the ServiceNow instance directly interact with customer's network if the exclusions are made to the customer's firewall thereby eliminating the need of MID server?I know the answer is mostly no b...
We have a custom check definition to update the "Environment" field of CI's. The check type contains the command to discover the environment. However, we see that the Environment discovery does not trigger the IRE. I went through the scripts for Main...
I know this question has been asked here: Solved: Using Flow Designer, add attachment to Send Email ... - ServiceNow Community but I'm wondering if there is an easier more out of the box solution to have an attachment thats always added to a canned e...
Hello, I am wondering if anyone has had any success with discovery of Synology NAS devices. There does not appear to be any OOTB SNMP configuration that will allow these sort of devices being discovered.
Hi All,I've come across one of our ServiceMaps which is showing a traffic based connection from an on-prem Service to a VM in AWS having been "discovered", i.e. the connection, not the CI.Cloud discovery is not implemented on our systems, and this is...
Hi, Robust transform map is not getting associated to the import set for JAMF integration - Service Graph Connectors, due this transform is not getting completed. Attached screenshot for reference. Thanks.
Hello Experts,I am trying to discover the serial number of linux server which is hosted on AWS Cloud but unable to discover it.I have configured the sudo user on linux server and added the below entry in sudoers file. snow ALL=(ALL) NOPASSWD:ALL ...
Hello community,I'm trying to install ACC. I've tried to follow the documentation and this wonderful articlehttps://www.servicenow.com/community/itom-articles/discovery-with-agent-client-collector-step-by-step-configuration/ta-p/2324008I've managed t...
Hi,Hope you are doing good. Recently, we added several IP addresses to the Global IP Exclusion list to prevent them from being discovered during our Discovery Schedules. However, despite this, the IP addresses included in the Global IP Exclusion list...
Hello, We are in the process of evaluating tools to replace our domain level monitoring tools, and I want to confirm if ServiceNow ITOM is a candidate to replace our existing toolset using the agent client collectors and ITOM Enterprise with AI Ops. ...
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
We have successfully deployed ACC to all our windows boxes using inTune. We are trying to deploy to all the Macs, but no luck. Has anyone used JAMF to deploy ACC to Macs that can assist? We have several hundred to send to and would like to push o...
I'm trying to solve an issue. We've replaced workstation with discovery in favor of the SCCM integration and running into some issues in cases where machines are NOT being updated because of the time conversion/difference. lastHWscan is the value i...
We are currently not going to use interactions. I was able to hide it in the menu in the Standard UI by setting the menu to admin only. However I cannot figure out how to hide it from the list in SOW. Where do I find the config to hide interactions? ...
Hello everyone,I’m reaching out for help regarding the WebSphere discovery that I’ve just implemented. I’m currently encountering a few difficulties and would appreciate any guidance on the following points:WebSphere Clusters: I’ve successfully disco...
