Empty Hardware model record - HAM
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06-22-2022 01:41 PM
Hi Experts,
Mid Server is creating empty/duplicate Hardware model records [cmdb_hardware_product_model.list].
1. Can anyone please explain how the Mid Server is creating empty hardware model records without any CIs associated with it. What logic behind the scene. ?
2. How to prevent to make sure, going forward discovery/Mid Server is not creating any empty/duplicate Hardware Model records
Thanks in advance.
Regards,
Anitha
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02-17-2023 01:46 PM
Did you find a solution for this. I had same issue
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02-18-2023 07:44 PM - edited 02-18-2023 07:47 PM
You can explore more on this --
ServiceNow OOB models are built using the manufacturer, model, and model categories. Using this it uses the OOB script include "MakeAndModelJS" to create the models from the given manufacturer and model if the there is no existing model found with these inputs.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687582
Regards
RP
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03-16-2023 01:06 AM - edited 03-16-2023 02:21 AM
Apologies for the delay response. As Rahul mentioned below those scripts are not updated to latest version in our instance.
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03-16-2023 04:42 AM - edited 03-16-2023 10:32 PM
i have same issue.
