Enable fields below slush bucket field type

[Tammy Simmons]

We have enabled the slush bucket field type so that we can present 7 slush buckets to the itil user for a specific catalog service. These will be displayed in a new custom section in the catalog task. This seems to have better performance than using the list collector variable or the list field type. Is there a way to enable additional fields to be displayed below the slush bucket field that we are used to seeing in the list collector slush bucket? Currently there are no fields displayed and itil user may need to refer to an additional field to confirm correct selection.

[carleen]

Hi Tammy,

I think I can help you, but I need a bit more information.   Can you provide a screenshot of the slush bucket field type that you are referring to?   In the catalog, the List Collector is also commonly referred to as a slush bucket, so I just want to make sure we are on the same page.   I've shown an example of a List Collector variable below:

For standard slush buckets (not in the catalog), the fields below are managed by the fields that are normally displayed in the Reference list pop-up for a standard reference field. Personalizing the Reference Lookup - ServiceNow Wiki

For example, this is the reference pop-up for CIs in a demo instance:

and these are the fields that display below a slush bucket when selecting multiple CIs

Carleen Greenlee

Senior Architect

Efficient Technology

www.efftech.com

[Tammy Simmons]

Hi Carleen, thank you so much. Below is the screen shot of the slush bucket dictionary entry (1st image) and also I added image of how the field is presented on the form. This field type is displayed in the Catalog Task activities in the workflows to include the catalog variables in the Catalog task forms.

Since I am unable to size the slush bucket, I need to set the name of the role in the list and have the description field display below the slush bucket.

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[ghsrikanth]

Hi Tammy,

I am facing with a peculiar requirement of restricting what values that should be displayed in the List collector(slush bucket) field.

I have constructed a service catalog item, in which there is a variable of type List Collector pointing to a table.

Usually all the data in the table gets displayed in the slush bucket but our requirement doesnt require that, instead we have to restrict the values based on a condition.

If it is reference field, we could have used reference qualifier/script include but as it is a slush bucket we could only use Script in the attribute. I have observed that you have written Script in the attributes field with the method - getSAPAcctPayablesDesc(). We tried to write our own BR (Global) to return the desired data, but we are not sure on the return type from the function.

Could you please either share the method/function you have written or could you please advise on this?

Thanks,

Srikanth

[shahid1]

Hi Tammy,

I have an urgent requirement which looks similar to yours.

Can you let me know how you utilized the script attribute and how were you able to include other field values to appear within the slush bucket rather the display value of the table which you are referring to in the slush bucket reference?

If you could help me with some hint or some part of the script then it would be great!

I had a requirement of showing the userid , name and email id of the user inside the slush bucket(referring to sys_user table). Can you help?

Thanks,

Shahid