What is meant by shazzam cluster support in discovery
What is meant by shazzam cluster support in discovery
Forum Posts
Importing articles in Knowledge Base via XML
GOAL:Hello, I am trying to export and import a few articles from one instance to another by using the "Export XML" and "Import XML" option.PROBLEM:When I use "EXPORT XML" It does not capture my related lists for example Article feedbacks and article ...
Resolved! CIs not showing in the Configuration Item field but they are actually there.
I'm running ITOM Event Management on Xanadu PDI and I'm running into a strange issue. In alert forms, the Configuration Item field will say (Empty) but when I click on the Open Record link, the appropriate CI record opens. So there is a CI but it i...
Able to Discover the end point but in that is not discovering Software present inside it.
It sounds like we are running ServiceNow Discovery, and while you can discover the endpoint (CI), you're not getting detailed information like installed software.
Agent Client Collector Monitoring
Hi,I need to setup ACC-M from start, but I am not very much aware of how-to setup it step by step. If anyone give some steps and pre-requisites how to start it from the Agent installation and on how many servers, we need to install it to the setting ...
Resolved! Has someone passed CIS Service Mapping exam recently
Hi All, Has someone passed CIS Service Mapping exam recently this is very urgent
Discovery Schedule of Subnet fails, individual IP succeeds.
We are seeing Windows Server discovery failing in Schedules containing IP range. But if I go into a Quick Discovery of a single IP it works fine. For example Schedule is to discover a /24 subnet. ALL the Windows discoveries fail, all cre...
Cyber Ark Integration for Oauth 2.0 with ServiceNow Via Mid Server
Hi Team ,I am currently working on the CyberArk integration with ServiceNow. We have successfully completed the integration for Windows, SSH, and VMware using the External Storage Plugin, and have now started working on the OAuth 2.0 implementation. ...
Pre Service Mapping Task script fetching wrong computer_id
We are performing Service Mapping and noticed that we are always getting different load balancers everytime we run top-down discovery. On checking the OOTB Pre Service Mapping Task script (LoadBalncerInfo), we see that the variable "computer_id" is b...
Resolved! Hardware alert and application alert correlation
I have a requirement where i have to correlate 2 types of events/alerts. 1 events gets triggered when application goes down and 2 alert gets triggered when underlying hardware goes down.now objective is to show in the alert that event 1 happened beca...
Resolved! Oracle Listener and Oracle Database discovery issues
Hi, I have a problem with the discovery of Oracle databases (cmdb_ci_db_ora_instance). In the discovery logs I receive an error message for Oracle Listeners (see image oracle 1) in particular this message here (see image oracle 2). Finding the PID in...
Service Mapping "Identical manual connection already exists" error message
HiWhen I Try to add manually a connection to Oracle RAC, I get "Identical manual connection already exists" error message, in the map view , this connection doesn't displayed how to fix that ? thanks
Service Operations Workspace Integration Launchpad Update Set
The SOW Integrations Launchpad was used to create a custom integration. It was saved to an update set. When we try to commit the update set to another instance, the integration wasn't showing in Integrations Launchpad. I got an error related to cros...
Application Discovery Pattern InstallDate format from YYYY-MM-DD to DD-MM-YYYY
Hello Team, I've created a Itunes Application pattern to pull the InstallDate from Itunes Application ; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my ins...
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