Enabling Multisource CMDB - How Do I activate the ITOM Discovery License plugin

Vaughn1 · ‎01-02-2021

Hello,

Having issues enabling multisource CMDB - I have added the system property already: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/reference/components-multisource-cmdb.html

I believe this correct using admin role, but can't activate plugin. Please help.

Thanks

Mark Roethof · ‎01-02-2021

That was my question to you earlier already:

"Can you share the exact steps you executed?"

Please do so. Now your not providing the exact steps unfortunately. So where are you looking for the plugin? Or is this just the search used which didn't return any results?

For plugins, you could open v_plugin.list or navigate to:

System Definitions > Plugins

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Maik Skoddow · ‎01-02-2021

What do you mean with "can't activate plugin"?

You need to activate the "ITOM Discovery License" plugin.

Rebecca Day · ‎03-24-2021

Hi Vaughn, I think I know what you are are trying to do. Here is how I activated the pluggin.

1. search on pluggins in the navigator

2. scroll down until you see the TIOM Discovery License

3. Install

Yay!!! worked for me 🙂

Mark Roethof · ‎01-02-2021

Hi there,

Can you specify a bit more with what you mean with can't activate the plugin?

Also, if it concerns a company instance: You could reach out to support.
If it concerns a PDI: You could post your question in the Instance Help community.