Enabling Multisource CMDB - How Do I activate the ITOM Discovery License plugin

[Vaughn1]

Hello, 

Having issues enabling multisource CMDB - I have added the system property already: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/reference/components-multisource-cmdb.html

I believe this correct using admin role, but can't activate plugin. Please help.

Thanks

[Mark Roethof]

Can you share the exact steps you executed? If I reproduce what the task says, works instantly. 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Vaughn1]

I impersonated admin in the instance, added the Multisource CMDB system property glide.identification_engine.multisource_enabled and set it to 'true'.

Where are you inputting "com.snc.itom.discovery.license" in the instance? I believe this is my problem, nothing seems to populate for it when I search for it?

[Mark Roethof]

That's the plugin which needs to be activated.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Vaughn1]

Ok, I just edited the value to "true", it didn't specify that that was required. And to confirm this needs to be done at an admin level, correct?

I'm still not getting any results:

[Mark Roethof]

Not sure why you mentioned "I impersonated admin in the instance"

Why impersonating? When login in to the simulator instance, your account has automatically the admin role, correct?

Concerning the property, it clearly says to set is as "true".

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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LinkedIn
Community article list