Error AADSTS900144: Missing 'requested_token_use' during ServiceNow to Azure Certificate-Based Oauth

KrishnaMohan
Tera Sage

yesterday - last edited yesterday

Hi everyone,

I am currently working on migrating our existing authentication method between Azure AD (Entra ID) and ServiceNow from a Client Secret to Certificate-Based Authentication (JWT Bearer Token).

I have followed the standard guides and completed the configuration on the ServiceNow side:

  1. Uploaded the X.509 Certificate

  2. Created the JWT Key

  3. Configured the JWT Provider

  4. Set up the Application Registry (OAuth Entity)

  5. Created a REST Message pointing to this OAuth profile for testing

However, when I click the "Get OAuth Token" link on the REST Message, the token retrieval fails with the following error from Azure:

OAuth flow failed. Verify the configurations and try again. Error detail: invalid_request, AADSTS900144: The request body must contain the following parameter: 'requested_token_use'.
Trace ID: 5e0d18d2-61a1-439a-8b55-34a59f584d00 Correlation ID: c578214a-47cf-4d40-81af-
8e293fbd7b7c



My Question:

It appears Azure is expecting the requested_token_use parameter in the token request body.

  1. How or where can I inject this specific parameter into the request body within the native ServiceNow OAuth/JWT configuration?

  2. Is there an Out-Of-The-Box (OOTB) way to append this parameter via OAuth Entity Request Parameters, or do I need to script a custom OAuth flow using an OAuthCustomInboundRequestParameters / OAuthCustomQueryParameters script include?

Any guidance, script snippets, or pointers on how to resolve this specific Azure AD requirement within ServiceNow would be highly appreciated!

Thanks in advance.

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vaishali231
Kilo Sage

yesterday

hey @KrishnaMohan 

Thanks for sharing the details.

To better understand what's happening, could you provide a few additional details?

  1. Which OAuth grant type is configured in your ServiceNow Application Registry?
  2. Are you using the Azure AD token endpoint /oauth2/token (v1) or /oauth2/v2.0/token (v2)?
  3. Can you capture the outbound token request from ServiceNow (OAuth debug logs, REST Message logs, or a network trace) and share the parameters being sent in the request body?

The error suggests Azure is expecting a parameter that is typically associated with a different OAuth flow, so confirming the grant type and the exact token request being generated will help determine whether this is a configuration issue or if additional parameters need to be added to the request.

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