We have a integration where element managers are pushing the events to servicenow with same message key, but different Severities and there is only one Associated CI. In such scenarios how can we handle Alert creation and Alert Closure?
We are facing the issue with ServiceNow PagerDuty Integration after Washington DC Upgrade. Any incident creation or update from PagerDuty is not showing up in ServiceNow. or I have validated everything, cleanup the webhooks, created new webhooks howe...
Hi All,We are getting few events with severity in additional information. Since we have not done any event field mapping for these, event status is setting to error as expected. But I want to set the state of these events to 'Ignored'. I tried to con...
Please explain how licensing works on Business Application listed in cmdb_ci_server?
The Containerized environment is available for a quiet a period of time, but there is no patterns available to discover these serverless env on Azure and GCP, is there any roadmap to introduce these patterns for discovery or do advise on any other so...
Hello Team, Currently, CI binding is using default configuration of Node name matching for AppDynamics events.Now requirement is, CI Binding should check Application Name along with Node name while mapping to Incident as we have multiple CIs with sam...
When navigating to Infoblox Spoke > CName Records it runs the Look up CName Records action in the background.You can see the action results in flow designers operation history each time you navigate there. The issue is that without specifying the Vie...
What is the best way to regularly update the CMDB CI asset serial number and contract number?We receive data from vendors (Dell, HP) in the form of Excel sheets. The Excel sheets contain serial numbers, contract numbers, expiration dates, etc. Need t...
Hi all,I have a requiremwnt to retrieve Windows event log (.evtx) into Now Platform without manual import.Which application module can I use to achieve this goal? Regards.
Hi All, We are setting up CMDB for a new project, and one of inventory for Windows End User device is MS Intune.Which medium will be better to bring data in our CMDB - Service-Graph Connector for Intune or CI Discovery?Also, if anyone can explain the...
Hello Community, I need help determining how to handle three separate events that may be related to a single monitoring tool issue. Each event could be triggered by a different alert. If the top-level alert is triggered, the lower-level alerts should...
Can you please explain what configuration should we done in ServiceNow side so that we can integrate with Vrops anyone Please help?
Any idea how to discover dynamic IPs printers using ServiceNow discovery? i cant use IP list or IP range as these are dynamic always changing?
Hello all! My organization will be implementing ServiceNow Discovery in Q1/Q2 2025, but I have not been able to find any reference or documentation related to a specific question I have regarding Disk (Hard Drive) Serial Numbers. Does Discovery have ...
Can anyone please explain below question with simple examples:--Scripted REST API-REST *REST API Explorer- API- Outbound*REST Message- Inbound and outbound Integrationand please provide you tube links related to integration to start from basics.Than...
