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Custome table fields need to show in TODOs portal page !

Hi All ,the below text and Custome table fields need to show in TODOs portal page.can anyone please help us to do. Hi Manager name,Please provide your inputPerformance rating of the employeeContributions, key neededIf this an up-cost tier move, Staff...

Barathk by Tera Contributor
  • 410 Views
  • 3 replies
  • 0 helpfuls

Enterprise SNMP trap collector

We are currently using IBM Netcool network manager as our enterprise SNMP trap collector and are evaluating alternatives.  Is ServiceNow ITOM Event Management capable of handling 100,000's of snmp traps to process SNMP traps into alerts and incidents...

JIM TURNER by Giga Contributor
  • 469 Views
  • 1 replies
  • 0 helpfuls

Upload file to ServiceNow ECC Queue through MID Server

Hello friends, We would like to implement the air-gapped discovery solution e.g. Agent Client Collector and Service Graph Connectors. As a part of this solution, we would be executing commands locally and creating JSON file. This file needed to be ta...

Resolved! Powershell Step unable to make a remote connection to the server

Hi,I am working on a requirement where SN will try to make a remote connection to a server and perform a cleanup of few folders.  I have a custom action built for it with PowerShell script sitting on a file in MID server(agent\scripts\Powershell\Clea...

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PavanBV by Tera Guru
  • 1352 Views
  • 1 replies
  • 1 helpfuls

Resolved! Ways to identify internet facing CI records

Hello SN Community,My company's security team has given us a requirement to identify which CIs are internet facing, and also identify which of those CIs are protected by a Web Application Firewall (WAF). Our CMDB team is struggling to identify out-of...

GriffithG by Tera Contributor
  • 3428 Views
  • 7 replies
  • 4 helpfuls

ACC data extraction in an air gapped network

Hello everyone,I need to implement ACC in a customer's air gaped network. Following is the link I am referencing for the same. (Posted by a ServiceNow Employee)https://www.servicenow.com/community/itom-articles/it-discovery-for-air-gapped-networks/ta...

Servicenow HTTP get call failure

I'm working on a ServiceNow custom operation script to fetch the serial number for CIs from an API endpoint. The script successfully makes an HTTP GET request and receives a valid JSON response. However, I encounter an issue while parsing the JSON re...

Alerts in ServiceNow (ITOM)

Hi All, How to know that alerts (em_alert) present in servicenow are pulled by servicenow or pushed by 3rd party tool in servicenow?  Thanks.

Agent Client Collector Automated Test Framework (ATF)

Hi Community! Has anybody created tests in ATF for the Agent Client Collector? We have recently implemented ACC-V, so I am trying to get my head around what best practices for ATF we should consider in the context of Agent Client Collector. Thank you...

How do I limit decimal points in a currency field?

Hi all, I'm currently building a form, and on it I have several fields which hold a monetary value. I have selected Currency as the field type. However, I have been tasked with limiting the decimal points (to 2) to avoid the potential of erroneous va...

JDavies549 by Tera Expert
  • 2388 Views
  • 3 replies
  • 1 helpfuls

Service Mapping via JEA or Agent Client Collector

Hi all, We are running Service Mapping here on our instance, using the OOTB setup with Windows Local Admin credentials on Windows Servers. However, we wish to improve our (discovery) security and are looking at Microsoft Just Enough Administration (J...

Extending Cloud Resource table

Customer has successfully deployed ITOM Discovery of Azure using OOTB Cloud Workspace, (Azure Service Graph Connector is not installed) Discovery has bundled the following objects into "Cloud Resource" table - cmdb_ci_cmp_resource.  Shown as "Resourc...