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Resolved! Tag Based Service Mapping is not getting create

Hi,Tags got created and we defined CI tag categories and Tag-based service family but Tag Based Service Mapping is not getting created. for one Application, Map got created in DEV Instance but with the same keys, tag categories & Tag-based service fa...

Vini by Giga Guru
  • 889 Views
  • 2 replies
  • 2 helpfuls

Access for service desk in the event of SSO or network issues,

Hi All,   I need to find out the best alternatives to solve the following issue: If there is an SSO issue or complete network outage we need to have a way for the Service Desk to log tickets and have access to Knowledge Management so they can continu...

diegofarias by Tera Contributor
  • 220 Views
  • 1 replies
  • 0 helpfuls

Certificate Management Question

We are currently using certificate management in our ServiceNow instance. We are coming across an issue where we are discovering certificates that are associated with port numbers but are not able to see the certificates that are stored on the server...

Community Alums by Community Alums  
  • 1497 Views
  • 4 replies
  • 2 helpfuls

list view truncates values - how to prevent this?

I have config items with names that are 40 characters & more but the names are truncated with trailing dots, for example myparm-applncontent_mnapp2309p.prod.otai... This is NOT a problem of column width. There is plenty of room in the list view to di...

haldroid by Tera Contributor
  • 22524 Views
  • 6 replies
  • 1 helpfuls

Firewall Audits and Reporting

Hi Everyone, Is anyone using the store app "firewall reporting and audit"? If yes, then how did you set it up? What credentials do you need to create for this? I checked one video available on YouTube and it said you need to do server less discovery....

pratiksha5 by Mega Sage
  • 717 Views
  • 2 replies
  • 0 helpfuls

Invalid Service Account - MID Server Installation

Dear my fellow ServiceNow Enthusiasts, Hope you're all doing great! I would just like to seek some help and guidance regarding this challenged I recently encountered while setting up or installing MID Server to our client's servers. I tried to instal...

lopchris27 by Tera Contributor
  • 6461 Views
  • 5 replies
  • 16 helpfuls

Resolved! Discovery Error:n payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_computer].

Hello All,   When I ran discovery,am getting below error.Can some one please help on this? CMDB Identification Error: In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_computer]. ...

salu by Mega Guru
  • 8982 Views
  • 6 replies
  • 0 helpfuls

Mid Server User account locked out

Hi All, We have cloned our TEST instance to Tokyo and our mid servers need to be upgraded. I see the Mid User account is locked out and I am unable to unlock it.  Mid server services are running in host machine but in SNOW it is showing status as dow...

Phanideepthi by Tera Contributor
  • 1982 Views
  • 4 replies
  • 1 helpfuls