Error MessageBefore activating an IdP record, you must Test the connection to the IdP--Error in Identity Provider

[sushmasharma]

Hi,

While activating the Identity Provider the error message "Error MessageBefore activating an IdP record, you must Test the connection to the IdP " gets populated.

When I click on the Test connection and provide the Microsoft Account, it get directly gets signed out from the Microsoft Account. Can you please help me what can be the solution to this??

Please find the screenshot below of the Identity provider configuration.

Thanks in Advance

Sushma Sharma

[Ankur Bawiskar]

Hi Sushma,

Have you configured the IdP properties as per the xml shared to you?

Regards

Ankur

[sushmasharma]

Thanks for your reply..

But can you tell me where should I setup the IDP Properties?I have setup the properties in Multi-Provider SSO..

[Ankur Bawiskar]

Hi Sushma,

The IDP properties you set are set in proper record. Did you enable the multiple provider sso check-box. Is it redirecting to the sso login page if you hit the instance url. This is the first step towards the sso.

Also the idp record check whether the Active=true and Default=true.

You also need to update 1 system property i.e. "glide.authenticate.sso.redirect.idp" which tells the system which idp record to be used while validating sso in servicenow. put the idp record sys id here and check once.

Regards

Ankur

[sushmasharma]

Hi Ankur,

The Multiple provider SSO is checked. The property is also updated. In the idp record Default=true but the Active=false.And it in read-only. I thought it will be true when the idp will be activated.

Thanks & Regards,

Sushma Sharma