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Discovery Switch Stacks

Hi All, We have had issues discovering Aruba Switch stacks for some time. The master switch is discovered but it is populated with all the ports and properties etc. of all the stack members. We do not get any individual CI's for the stack members. I ...

ServiceNow ITOM Connector and Elastic Kibana Integration

I have successfully integrated Kibana Alerts with ServiceNow ITOM connector and incidents are being triggered.However, I need to set incident priority based on alert Severity. The alert severity levels comes to ServiceNow as Critical, Major, Minor an...

SNLearnAll by Tera Contributor
  • 2000 Views
  • 1 replies
  • 0 helpfuls

Resolved! Running Processes

On what fields does discovery coalesce records for running processes? Command? Parameters? Location? Name? PID? Ports? 

Jet Johnson by Tera Contributor
  • 1257 Views
  • 1 replies
  • 2 helpfuls

Discovery Issue: SNMP - Classify: 0 OIDs

Greetings !!An interesting discovery issue has arisen in Dublin that i have not seen before.   As we discover a particular router device, we achieve authentication via SNMP community string without a problem, but the OID information returned for clas...

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Update MID Server

We just upgraded our lower system to Washington DC and I found out our MID Server is running on the "UTAH" version that is not compatible. How do I update the MID server to the Washington DC release?

John H1 by Tera Guru
  • 2015 Views
  • 7 replies
  • 2 helpfuls

Resolved! Schedule jobs

There are two schedule jobs one is running at 12.30Am and it was running and taking file successfully but the another job was running at 1.00Am it was not taking the file and it was not running and the file path is same for two jobs I don't know wher...

JayaPrathyV by Tera Contributor
  • 1072 Views
  • 2 replies
  • 0 helpfuls

ACC - V Application Pattern failures

Hello Good day, We are using the ACC -V and application patterns to discover Ms Sql and IIS servers and we have set the ACC V as per the servicenow Documentation. However, i am seeing that the Patterns fail with the below error message . Groovy code ...

Community Alums by Community Alums  
  • 2146 Views
  • 2 replies
  • 0 helpfuls

Resolved! F5 Load Balancer operational status set to "Non-operational"

Hi, Discovery sets the F5 Load Balancer operational status set to "Non-operational" but our Load balancers are active. on F5 Load Balancer pattern at step no 49, sets the Operational status based on VIP admin and op status but it's not working as per...

Vini by Giga Guru
  • 1525 Views
  • 2 replies
  • 2 helpfuls