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ServiceNow Discovery SQL Instance: SQL Server Express LocalDB

Hello Experts, Our Horizontal Discovery completed successfully, and we look at the Pattern name: MSSql DB On Windows we are noticing that the LOCALDB is now starting to be discovered.  Our SQL Admins are asking us not to discovery these specific Loca...

Steven Coda by Tera Contributor
  • 714 Views
  • 1 replies
  • 0 helpfuls

Modify or Create Discovery Patterns

Hello Everyone, I required technical help on modify the discovery pattern, The requirement is to update the pattern for network devices class (IP router and IP switch) so that the firmware manufacturer and firmware version value is populated in the r...

Unable to change the impact field on the incident form

Hi Experts, As I am trying to change the impact value as "1" on Incident form by hardcode in the sub flow create task field, but every time it is populating with "2". Help me to find the issue why it is not changing. Thanks & RegardsMirza Saquib Beg

Unsupported shell '$0'. Supported shells

Hi Team; I am trying to discover HPE Blade device through SSH probe, which is giving below error.  But when it discover using SNMP it works fine. But our requirement is probe through SSH to get all the config.  Unsupported shell '$0'. Supported shell...

Findout IP from canceled discovery schedules

Hi,  My discovery schedules are getting cancelled and I need to findout defective IPs. previously, I find out through ECC Queue tab where processed column is empty but not discoveries are still getting canceled and processed have timings so unable to...

Eks Cluster Discovery

Hi @Rahul Priyadars The below blog was very helpful for Kubernetes discoveryhttps://www.servicenow.com/community/itom-articles/kubernetes-components-discovery-using-service-now-discovery/ta-p/2323630 Do you have any documents for EKS Cluster Discover...

Sravani36 by Tera Expert
  • 1492 Views
  • 7 replies
  • 2 helpfuls

Resolved! Agent Collector Advice

Good afternoonWe currently integrate SCCM and Intune via the spokes to enrich our CMDB's. This works ok however is very much dependent on the SCCM Software and Hardware inventory taking place - so data is not always up to date in the CMBD. Many years...

JohnPeck1 by Tera Contributor
  • 1109 Views
  • 5 replies
  • 3 helpfuls

Resolved! Discovery Scheduled JOB Running Very Slow.

Hi Team, Since one week, discovery scheduled jobs have been running very slow, earlier it took 6-7 hours to complete but now it not completing in 20 hours and getting cancelled due to the max time defined. There have been no changes to the instance s...

Linux SSH Discovery Classification Issues

We currently use an SSH private key Credential to discover Linux Servers. The issue I keep seeing is there are Linux Servers that are not coming in through discovery. I checked with our Unix team and the credential is on the servers we are trying to ...

mguerrero by Kilo Contributor
  • 608 Views
  • 1 replies
  • 0 helpfuls

Oracle PDB steps not executing in Discovery

Hello, Getting issue while discovery is happening for 'Oracle Instance'.There are some Oracle Instance type Container Data Base(CDB) The attribute is set to 'unknown. As this step is failed the step is not able to execute(Next step is -PDB discovery-...

Question Regarding CMDB 360 multisource

Hi All,Went from the servicenow docs but not much clear. Wanted to understand what exactly the below property do once we enable as a part of CMDB 360 multisource activation. and what non-CMDB classes it is referring here in the property and can multi...

Abbyb by Tera Contributor
  • 1092 Views
  • 1 replies
  • 2 helpfuls