Hi All, We have encountered a scenario that requires your expertise. When a user requests a migration of a Virtual Machine (VM), we need to change its status from "Installed" to "Pending Retired." This status should remain until the old VM is decommi...
Hi all, On some of our Linux/UNIX devices, we are able to control access via Active Directory groups, thus allowing Windows credentials access to operate at different levels, such as read-only. I can't find a way to configure Discovery to do this, as...
I need to create two new tag-based cluster definitions, as I have, and I have inactivated the old ones. The weird behavior I'm experiencing is that the new ones are not applying, despite being active and groupings meeting the criteria while the old o...
Hello, I am working on a tag remediation from a policy that looks for the Key as being a specific key. Currently there are variations like app, appname, application, appl etc that all mean the same thing with various values. Is there a way to create ...
I have a question about how the group attribute/field for roles differs from the list of roles that appear at the bottom of the group form page. I'm attaching two images so you can see what I'm talking about. So my question is, how are these differen...
I am trying to enable plugins which have a dependency on Visibility content V 6.19.1. But i am unable to Update or install the required version.
Hi, I am trying to discover the datacenters for AWS master account and i am getting the below error. But i am able to refresh the Sub accounts. Also i am not able to even validate the account from discovery schedules Identification sections in patter...
Hello, Some mongoDB instance running on a Linux server but those are not updating with a real time date. It means the server is update today and in most recent discovery I can see the status with today's date but the running mongoDB instance are only...
Hi all,Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-management/task/aws-create-creds-cloud-mgt.html However our team are facing the issu...
Hello All, I have installed NMAP credential less discovery and it was successfully installed on the MID sever. But am always getting below error.What needs to do? Failed Exploring CI Pattern, Pattern name: Credentialless Discovery Network Device,...
Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...
Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...
We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...
Hi Expert I have one user requirement to add "Live Chat" (see below screenshot) on RITM form so we can chat with any user through this chat. Can anyone share your experience here?
After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...
