Error MessageBefore activating an IdP record, you must Test the connection to the IdP--Error in Identity Provider

[sushmasharma]

Hi,

While activating the Identity Provider the error message "Error MessageBefore activating an IdP record, you must Test the connection to the IdP " gets populated.

When I click on the Test connection and provide the Microsoft Account, it get directly gets signed out from the Microsoft Account. Can you please help me what can be the solution to this??

Please find the screenshot below of the Identity provider configuration.

Thanks in Advance

Sushma Sharma

[Ankur Bawiskar]

Hi Sushma,

No it won't. you have to make it default. Just check that.

Regards

Ankur

[sushmasharma]

Hi Ankur,

I ran a background script to make it active but the idp also got activated with that as the active checkbox is read-only. Please find the screenshot below.

Thanks & Regards,

Sushma Sharma

[corina · Accepted solution]

Hello Sushma.

Please check this:

https://community.servicenow.com/thread/284709

[sushmasharma]

Hi Corina,

Thanks for the solution its working for me.But everytime I test the connection it directly gets signed out. Is there any solution to this? Please find the screenshot below.

Thanks & Regards,

Sushma Sharma

[corina]

Hello Sushma.

Great to hear that.

For this error you would need to: enable debug, go to system logs, and filter by : message contains SAML, level is ERROR.

filter by most recent log

This print screen shows an example:

Then paste or post a printscreen with your logs from the last attempt please