Error while Discovery : Authentication failure with the local MID server service credential.

discovery
Kilo Explorer

Hi All,

I am trying to discover windows and unix devices available in my network.

I have created MIDserver and started discovery using configuration items. I have even set behavior with IP range in my network.

And then I started Discovery by clicking Discovery Now.

After this I got all the devices in my network with their IP Address and few activity as Active, couldn't classify and few activity as Alive, not classified.

And when I checked Discovery log, I found warning with messages like

"Authentication failure with the local MID server service credential." for Windows devices,

"Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))".

and for UNIX

"SSH authentication or connection failure" and

And only my device was discovered properly but remaining devices are not discovered which are in the network.

Please help me out step by step as I am new to this and I want to discover all devices in my network and check for the further process.

Thank You.

5 REPLIES 5

Jeff Wentworth
ServiceNow Employee
ServiceNow Employee

Did this ever get tested and confirmed?

 -- If so, please click on Answered, thanks.