Looking for an example of "Advanced mapping using script" for event field mapping

Hi All, I wanted to use "Advanced mapping using script" for event field mapping. can any one provide me any script for same. I am not able to figure out how to choose source and target field. Actually we are getting lots of data in our additional inf...

After New Configured setup MID Server in non-prod instance but most field are empty -how to resolve?

In Servicenow test newly configured the mid server then start the server but most of field are empty how to resovle ?  

MID Server not operational (status: Down), possibly due to recent clone. - how to resolve?

After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...

Prevent "Request was opened" notification to trigger for a particular catalog item.

My requirement is to prevent "Request was opened" notification to trigger for a particular catalog item.I have a variable on the catalog item called add user. If user select "remove" from add user variable, the notification should not triggered.  Bel...

EVAL Script in pattern designer for converting "_" to "-" in the name field

Hi, I have a requirement to replace "_" with "-" in the pattern with the name field. Is this achievable ? Please guide. Thanks!  

hi experts i am unable to install ACC on linux server.

CIsco ISE Discovery

HI, I am trying to discover the CISCO ISE in my environment with the SNMP credentials first i got the error as active but not identified for which i put the oid from the payload as <sysObjectID oid="1.3.6.1.2.1.1.2.0" type="SnmpObjectId">.1.3.6.1.4.1...

How ServiceNow can be used to schedule maintenance windows for servers or CI and store that data

Hello,We have a requirement to avoid false alerts/notifications during maintenance window activities which are causing server or application outages. Such activities are mainly patching or server scheduled updates. We already have an event management...

F5 big IP pool service mapping

Hello, A pool is not defined against a virtual server on the load balancer.horizontal Discovery of the f5 load balancer is OK , but there is an issue with the pools against the virtual server on the load balancer. no map is found between the F5 load ...

Service Mapping triggered the horizontal discovery to find the host XXXXXXX, because this host was not in the CMDB. The horizontal discovery failed. See discovery status for more info.

Hi, I have an Entry point and ran Service Mapping but got an errror message like "Service Mapping triggered the horizontal discovery to find the host IP Address(XXXXXXX), because this host was not in the CMDB. The horizontal discovery failed. See dis...

Location field in Cloud Discovery VMs

I would like to populate the Location field for my Virtual Machine Instances. The location appears to be populated in the Azure Virtual Machine (LP) Pattern but it does not get set in the CI.  In the pattern step 14 (Add attributes to VM instance) th...

CIs Discovered with Empty Name and empty fields

Issue:We are seeing empty CIs being created for Linux & Windows Servers. All Fields are empty for them including the sys_created_on & sys_created_by. Doesn't happen each day, but happens intermittently with no definite pattern to it. Items checked so...

Issues with Access Levels for Credentials (for Discovery & Service Mapping)

Hey Everyone,I am looking for some suggestions, inputs on the below. One of our customers has about 2000+ Devices in their Infrastructure across device types such as WIN, UNIX, Network Devices, Databases (DB2, Oracle, SQL), Citrix Servers and Storage...