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Ignore serial number attribute in VMware Probes

Hi - When ESX servers get discovered during vCenter discovery one of the probes populates the Serial Number field on the ESX server. These are generally incorrect (start with VC###), and we want to manually populate them using our deployment software...

MMGF by Tera Contributor
  • 366 Views
  • 2 replies
  • 0 helpfuls

Exclude Discovery Pattern per device or schedule

Hello, i have a bunch of Oracle Databases on Linux which should not be discovered because they are third party and we dont have any DB User access to those. At the moment the Linux Discovery connects via SSH, recognizes the Oracle Processes and tries...

Tone1 by Tera Contributor
  • 1068 Views
  • 5 replies
  • 0 helpfuls

How to update the relationship ci's

Hi,I have created a field in cmdb_ci_win_server table. In business application table we have ootb field called emergency tier. If i select the value in the emergency tier field in business application table then the same value should update it in the...

Arun91 by Tera Contributor
  • 483 Views
  • 5 replies
  • 0 helpfuls

Discovery

Hey folks my discovery is failing on classification phase even though RDP is working, i provided all the access to the account but unable to it ,Here I am trying to discover the host via windows server on virtual machine.  

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Cloud Resource Discovery Schedule with VM Discovery

My question is about configuring Cloud Resource Discovery. In step 3 (Discover Virtual Machines (optional)) there is an option to create an additional VM Discovery that has the Cloud Resource Discovery as a parent.We are facing the problem that in so...

Tuna by Giga Guru
  • 971 Views
  • 6 replies
  • 3 helpfuls

vCenter connector instance errors

Hi, We're seeing a number of errors for the vCenter connector instance. Anyone got any idea what they could be? EVENTS-------------------------------------------------------------TypeError: Cannot convert null to an object.TypeError: Cannot convert n...

User485076 by Tera Contributor
  • 458 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service Operations Workspace Landing page Issue.

Hi all,I have faced an issue while installing the Service Operations Workspace ITOM in the instance. I am unable to view or access the landing page of the Service Operation Workspace ITOM.Please find the Screenshot.Thanks,Prem

Premnath M by Tera Contributor
  • 2220 Views
  • 6 replies
  • 5 helpfuls

Installed Mid Server not show in the midserver list

Hi all,I installed new mid server, everything is ok during install process. But the mid server not showing in the ServiceNow instance list. Agent0 log show error: getRecords failed (org.apache.commons.httpclient.HttpException: The host did not accept...

____39 by Tera Contributor
  • 819 Views
  • 5 replies
  • 1 helpfuls

Resolved! Clean up of unresolved objects for licensing

Hi, In alerts list (em_alert) could see some of the alerts are having empty CI means they are not binded to any CI An initial review of this, shows that most of these are related of alerts coming from one source alerts, which are not related to any C...

Community Alums by Community Alums  
  • 2291 Views
  • 10 replies
  • 1 helpfuls

The vm_instance is not showing in under the server base Item

Hello, SNI need some clarity on why the vm_instance mentioned below is not showing under the server base item. Is there a specific reason for this? We have recently noticed that the cloud devices are not classified under the server class. Why is ther...

SARANDAS KS by Tera Contributor
  • 353 Views
  • 2 replies
  • 0 helpfuls

Discovery - Can you over-ride the SNMP version?

Please see discovery status for DIS0031657. The device is responding indicating that SNMP v3 is open. However, the device owner would like us to use SNMP v2 to access the device? I believe that Servicenow is not trying v2 due to the response of the d...