Event/Alert correlation based on alert description

chandrakumar
Tera Contributor

Hello All,

I have a requirement to correlate or group events/alerts based on their descriptions, provided they originate from the same location and organization.

For example, alerts with descriptions such as "device down", "CPU high", or "memory high" should be grouped together if they are from the same location and organization for the duration of 30 min, regardless of the node name.

Could someone please advise on how this can be implemented?

1 ACCEPTED SOLUTION

Hi @chandrakumar ,

 

Refer the attached below screenshot and reference SN Documents for this.

 

Screenshot 2025-08-12 at 4.54.23 PM.pngScreenshot 2025-08-12 at 4.55.18 PM.png

 

https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/event-management...

 

https://www.servicenow.com/docs/bundle/washingtondc-it-operations-management/page/product/event-mana...

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025

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5 REPLIES 5

Thanks @AJ-TechTrek  Ajay.