Event Management - Events, alert, Incident

[bhakti2]

Hello,

We need to group similar types of emails together based on the Sender ID and Receiver ID information available in the emails. We should group those emails that arrive within a span of 10 minutes if the Sender ID and Receiver ID are the same, using event management.

[Community Alums]

Question is not clear, what is the whole purpose of grouping the email together in Event management and from which tool you are receiving this? Is there any other options apart from email.

[bhakti2]

No. We need to create events through emails only. Also, they want grouping for Noise Reduction.